WHAT I DO

I am Mimi — a Manila-based Virtual Assistant and Executive Support Specialist with 12+ years of experience keeping businesses running smoothly behind the scenes. I specialize in executive administration, business operations, research, client coordination, and creative support. I work best with founders, executives, and small business owners who need a reliable right hand — someone they can hand things to and stop thinking about.

When you hand me your inbox, your workflows, your clients, or your operations — I treat it like it is my own.

EXECUTIVE AND ADMINISTRATIVE SUPPORT

Your time is your most valuable asset. I protect it by taking full ownership of the administrative layer of your business so you can stay focused on growth.

What I handle:
Calendar and schedule management — organizing, blocking, and optimizing your time so every day has a clear purpose
Inbox and email management — triaging, responding, drafting, and filtering so nothing important gets missed and nothing unimportant reaches you
Document preparation — reports, presentations, meeting notes, business correspondence, and internal communications produced to a professional standard
Data entry and database management — accurate, organized, and always up to date
Digital filing systems — structured, logical, and easy to navigate so you can find anything in seconds
Meeting coordination — scheduling, agenda preparation, follow-up action items, and post-meeting summaries
Travel and logistics coordination — itineraries, bookings, and arrangements handled end to end

BUSINESS OPERATIONS AND SYSTEMS SUPPORT

A business without systems is a business that depends entirely on memory. I build the operational backbone that keeps everything running whether you are in the room or not.

What I handle:
SOP creation and documentation — step-by-step processes written clearly so your team can execute without you
Process mapping and workflow optimization — identifying gaps, removing friction, and building systems that scale
E-commerce order management — processing orders, managing listings, coordinating fulfillment, and handling customer queries on Shopify and Wix
Financial documentation — invoice preparation, purchase order management, petty cash tracking, and basic bookkeeping support
Supplier and vendor coordination — sourcing, communication, follow-up, and delivery tracking across local and international suppliers
Compliance and filing support — maintaining organized records, documentation, and audit-ready files

RESEARCH AND REPORTING

Good decisions require good information. I do the digging so you have what you need to move forward with confidence.

What I handle:
Online research and market research — competitors, industry trends, potential clients, suppliers, and opportunities
Lead research and prospect list building — identifying and qualifying potential clients or partners based on your criteria
Data compilation and analysis — gathering information from multiple sources and presenting it in a clear, usable format
Reporting and performance summaries — weekly, monthly, or project-based reports that give you the full picture without the noise
Procurement research — sourcing materials, comparing suppliers, and presenting options with clear recommendations

CLIENT AND PROJECT COORDINATION

Your clients deserve a seamless experience from first contact to delivery. I make sure nothing falls through the cracks and every touchpoint reflects well on your business.

What I handle:
Client onboarding — welcome sequences, documentation, account setup, and first impressions that build immediate trust
Proposal and quotation preparation — professionally formatted, clearly written, and sent on time
Project tracking and milestone management — keeping projects on schedule, flagging delays early, and following up on deliverables
Follow-up management — consistent, professional follow-through on leads, clients, and outstanding tasks
CRM management — keeping your client database organized, updated, and actionable
Professional correspondence — emails, letters, and communications written in your voice and to your standard

CREATIVE AND DESIGN SUPPORT

A strong brand presence matters. I bring creative capability to the table so your business looks as professional as it operates.

What I handle:
Graphic design — social media graphics, presentations, brochures, flyers, product labeling, and promotional materials via Canva and Adobe Photoshop
Website updates and maintenance — content updates, product listings, and page edits on Wix and Shopify
Basic video editing — short-form content, reels, and promotional videos via CapCut
Brand consistency — ensuring all visual outputs align with your brand guidelines and present a cohesive image

CONTENT AND SOCIAL MEDIA SUPPORT

Consistent content builds trust and visibility. I manage the content side of your business so your online presence stays active and on-brand without taking up your time.

What I handle:
Content calendar planning and management — mapping out posts, themes, and campaigns weeks in advance
Caption writing and copywriting — written in your brand voice, tailored to your audience, and optimized for engagement
Scheduling and publishing — content goes out on time, every time, across Instagram, Facebook, LinkedIn, and TikTok
Community engagement — responding to comments, DMs, and interactions to keep your audience warm
Monthly performance reporting — tracking what is working, what is not, and recommending adjustments based on the data
Newsletter and email marketing support — drafting, designing, and scheduling campaigns that keep your audience engaged

TOOLS AND PLATFORMS

Project Management — Notion, ClickUp, Trello, Asana
Communication — Slack, Zoom, Google Meet, Microsoft Teams
Admin and Productivity — Google Workspace, Microsoft Office 365
Design and Creative — Canva, Adobe Photoshop, CapCut
E-commerce — Shopify, Wix
AI Productivity — ChatGPT, Claude, Gemini
And 20+ more tools — I adapt quickly to whatever platforms your business already uses.

SERVICE PACKAGES

Starter — $8/hr (up to 20 hours/month)
Email management, calendar management, data entry and research, file organization.

Professional — $350/month (up to 40 hours/month)
All Starter features plus client management, invoice preparation, and priority response.

Executive — $850/month (up to 40 hours/month)
All Professional features plus e-commerce management, project coordination, and full executive support.

Add-Ons
Social Media Marketing — $100/month (up to 3 accounts)
Promotional Materials — $30/design
SOP Documentation — $70/document
Extra Hours — $10/hour

WHY WORK WITH MIYA

12+ years of real-world experience across executive administration, operations, client coordination, research, and creative support — not entry-level VA work.

I take full ownership. When something is mine to handle, it gets handled without follow-up.

I am proactive, not reactive. I flag problems, gaps, and opportunities before they land on your desk.

I work with precision and discretion. Your business, your clients, and your information are always treated with the highest level of care.

I build systems, not dependencies. My goal is to make your business run better — with or without me in the room.

I adapt fast. New tools, new industries, new workflows — I get up to speed quickly and without drama.

I am available for Australian, US, and UK time zones with flexible hours.

AVAILABILITY

Open to full-time and part-time engagements. Available for short-term projects and long-term retainers. Ready for a discovery call anytime.

Chaos? Meet clarity. Leave it to Miya.