Lucas Umana

I have experience across customer service, sales, and virtual assistance, with a focus on efficiency, clear communication, and adaptability.

I’ve worked over three years in customer service, using tools like Salesforce, Avaya, Citrix Workspace, and other CRMs to manage high volumes of client interactions. In sales, I led a team and developed strong skills in client engagement, follow-up, and performance-based strategy.

As a Virtual Assistant in the insurance and financial sectors, I’ve supported executives with scheduling, client coordination, and internal operations.

Key strengths: leadership, attention to detail, active listening, empathy, and public speaking. I work well under pressure and prioritize clarity, organization, and accountability in everything I do.