Provided beginner-level cybersecurity and IT support services while developing practical skills in digital security, troubleshooting, and cyber awareness. Assisted with identifying common cybersecurity threats, improving online safety practices, and supporting basic technical issues. Gained hands-on experience through cybersecurity simulations and self-directed learning in areas such as phishing awareness, cyber risk identification, and security best practices.

Services included:

•Basic IT support and troubleshooting
•Cybersecurity awareness assistance
•Phishing email identification and analysis
•Password and online safety guidance
•Research on cyber threats and vulnerabilities
• Customer support and communication
•Assistance with basic system and software issues
• Remote support and digital assistance
• Cybersecurity simulation projects and reporting

Tools & Learning Platforms:

• Cisco Introduction to Cybersecurity
•Mastercard Cybersecurity Virtual Experience Program via Forage