Mae Antonette Manatad

I worked as an Operations Planner and Coordinator for their client, Roberts Collins Group—a company engaged in mining operations and the provision of construction and mining equipment across Western Australia. As part of the Planning Team, I was responsible for initiating and managing the entire planning process for projects, starting from tentative or confirmed bookings through to project completion. I created and maintained the job tracker, scheduled crane operators, and coordinated the deployment of equipment based on availability. I played a key role in ensuring each project was properly resourced and executed efficiently, taking full ownership from the planning stage to the successful delivery of operations.

I’ve been working for a US-based transcription company for over a year, providing reliable virtual assistance and helping keep operations organized. My role involves coordinating directly with clients on projects and purchase orders, ensuring everything runs smoothly. I also work closely with the accounting team to handle invoices and maintain accurate records. Alongside these tasks, I manage general administrative support to keep daily operations on track. With a year of experience, I’ve built a solid understanding of the workflow and keep things moving efficiently for the team.

As the Industrial Engineer and Strategy Management Lead at an Australian IT company, I report directly to the CEO and lead a team of Junior Industrial Engineers in driving business process improvements and operational efficiency. A significant part of my role involves collaborating closely with the CEO on strategic initiatives aimed at optimizing company performance. I streamline and document end-to-end processes using BPMN 2.0 standards, ensuring clarity, efficiency, and alignment across departments. I also manage cross-functional projects, lead process improvement efforts, and maintain strong coordination with department heads to identify bottlenecks and reduce operational inefficiencies.

As a Virtual Assistant, I manage client communications, handling order requests, rescheduling, complaints, and general inquiries. I coordinate with onsite installers to ensure projects are executed on time and resolve any operational issues that arise. Additionally, I maintain accurate records, track schedules, and provide updates to clients, ensuring smooth operations and high levels of customer satisfaction while supporting overall business efficiency.