Mame Ndeube Loum
Dakar, Senegal
Mame Ndeube Loum
Assistant Admin - Secretariat - Customer Relations
Category : Secretariat
Professional in administrative assistance and customer relations with more than 5 years of experience, I offer complete support in the daily management of administrative and commercial activities. I am in charge of managing agendas, calls and correspondence, writing and formatting documents, organizing meetings, monitoring and filing files as well as coordinating with various interlocutors. I also have a solid experience in customer relationship management, commercial prospecting, sales follow-up, processing requests and complaints, customer loyalty and support. Rigorous, organized, responsive and with an excellent sense of service, I master Word, Excel, PowerPoint and CRM tools.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
Daily assistance to the management team: management of telephone calls, drafting and follow-up of correspondence.
• Organization and planning of meetings; Reception and orientation of partners and customers.
• Active participation in weekly meetings: note-taking, follow-up on action points and recommendations.
• Update of administrative needs and management of the agendas of the different Directorates.
• Optimization of the management and archiving of administrative documents via a codified filing system.
• Ensuring the confidentiality of sensitive communications and documents.
• Supervision of the supply of general resources and rigorous maintenance of the cash register.
• Organization and planning of meetings; Reception and orientation of partners and customers.
• Active participation in weekly meetings: note-taking, follow-up on action points and recommendations.
• Update of administrative needs and management of the agendas of the different Directorates.
• Optimization of the management and archiving of administrative documents via a codified filing system.
• Ensuring the confidentiality of sensitive communications and documents.
• Supervision of the supply of general resources and rigorous maintenance of the cash register.
Overseeing a portfolio of nearly 100 Apple customer accounts across North Africa and Europe.
• Prospecting, retaining and marketing Apple services.
• Selection to train 4 new account managers in sales techniques, based on an excellent performance record.
• Processing of customer requests and management of complaints.
• Prospecting, retaining and marketing Apple services.
• Selection to train 4 new account managers in sales techniques, based on an excellent performance record.
• Processing of customer requests and management of complaints.
Prospecting and analysis of customer needs.
• Writing and sending of commercial proposals.
• Sales follow-up and coordination with the technical teams.
• Writing and sending of commercial proposals.
• Sales follow-up and coordination with the technical teams.
Management of customer requests, prospecting and marketing of products.
• Presentation to customers of new product and service offerings.
• Advice and support for the client portfolio.
• Presentation to customers of new product and service offerings.
• Advice and support for the client portfolio.
Updating the website and managing the customer database.
• Writing articles and marketing monitoring.
• Responding to customer requests for information, information and complaints.
• Writing articles and marketing monitoring.
• Responding to customer requests for information, information and complaints.
- Secretarial, Reception and Digital Marketing Certificate 05/08/2025
![Secretarial, Reception and Digital Marketing Certificate]()
- 🇬🇧 English
- 🇫🇷 French
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