Maria Cristina Fernandez
Cebu City, Philippines
Maria Cristina Fernandez
Healthcare and CS Operations Management
Category : Business management
Customer Support & Operations Leader with 15+ years of experience owning frontline performance in
healthcare and global service environments. Proven track record of independently managing live
operations, enforcing SOPs, resolving escalations, and driving SLA, CSAT, and quality outcomes
without reliance on constant supervision. Known for decisive leadership, cross-functional
coordination, and building self-sufficient teams that stabilize day-to-day operations and free senior
leadership from tactical oversight.
healthcare and global service environments. Proven track record of independently managing live
operations, enforcing SOPs, resolving escalations, and driving SLA, CSAT, and quality outcomes
without reliance on constant supervision. Known for decisive leadership, cross-functional
coordination, and building self-sufficient teams that stabilize day-to-day operations and free senior
leadership from tactical oversight.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
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