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Presentation
Customer Support & Operations Leader with 15+ years of experience owning frontline performance in
healthcare and global service environments. Proven track record of independently managing live
operations, enforcing SOPs, resolving escalations, and driving SLA, CSAT, and quality outcomes
without reliance on constant supervision. Known for decisive leadership, cross-functional
coordination, and building self-sufficient teams that stabilize day-to-day operations and free senior
leadership from tactical oversight.
healthcare and global service environments. Proven track record of independently managing live
operations, enforcing SOPs, resolving escalations, and driving SLA, CSAT, and quality outcomes
without reliance on constant supervision. Known for decisive leadership, cross-functional
coordination, and building self-sufficient teams that stabilize day-to-day operations and free senior
leadership from tactical oversight.
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday â–ª Today
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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