Maria Mauline Fher Magsino
Madrid, Spain
Maria Mauline Fher Magsino
Customer service, virtual assistant
Category : Data base
Hi my name is Maria Mauline Fher you can call me Mau for short. I've been here in spain for over 8 years. I have more than 5 years experience in the BPO industry. I had experience in customer service, data entry and risk specialists. My recent job is about preventing fraud transactions and communication with the merchant on how they can resolve and activate their account.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
Investigate and resolve fraud cases to ensure secure client transactions.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
Investigate and resolve fraud cases to ensure secure client transactions.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
Assisted clients with banking inquiries and account management.
Delivered high-quality, client-focused support in a fast-paced environment.
Delivered high-quality, client-focused support in a fast-paced environment.
Handled bookkeeping, invoicing, and preparation of financial reports.
Utilized SAP for daily accounting tasks and data management.
Utilized SAP for daily accounting tasks and data management.
Supervised and coached a team of customer service representatives.
Monitored KPIs, implemented process improvements, and led performance reviews.
Monitored KPIs, implemented process improvements, and led performance reviews.
Business Administration Major in Financial Management
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