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Presentation
Hi my name is Maria Mauline Fher you can call me Mau for short. I've been here in spain for over 8 years. I have more than 5 years experience in the BPO industry. I had experience in customer service, data entry and risk specialists. My recent job is about preventing fraud transactions and communication with the merchant on how they can resolve and activate their account.
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Background
Risk Specialist (Fraud) / SME for Fraud
Investigate and resolve fraud cases to ensure secure client transactions.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
Booking Agent
Investigate and resolve fraud cases to ensure secure client transactions.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
Act as subject matter expert for fraud cases and process escalations.
Support training initiatives and ensure adherence to compliance policies.
Maintain confidentiality and handle sensitive client information securely.
CUSTOMER SERVICE
Assisted clients with banking inquiries and account management.
Delivered high-quality, client-focused support in a fast-paced environment.
Delivered high-quality, client-focused support in a fast-paced environment.
Accounting Assistant
Handled bookkeeping, invoicing, and preparation of financial reports.
Utilized SAP for daily accounting tasks and data management.
Utilized SAP for daily accounting tasks and data management.
Team Leader
Supervised and coached a team of customer service representatives.
Monitored KPIs, implemented process improvements, and led performance reviews.
Monitored KPIs, implemented process improvements, and led performance reviews.
Bachelors Degree
Business Administration Major in Financial Management
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday ▪ Today
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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