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Presentation

Professional with more than 3 years of experience in customer service and administrative management. I specialize in providing efficient support, agenda management, writing and task tracking. I am looking for remote opportunities where I can provide organization and personalized attention.

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Background

Freelancer

Freelancer · 29/04/2025 – Today

Administrative support for entrepreneurs and small businesses.

Writing emails, controlling the agenda and handling queries by WhatsApp and social networks.

Organization of databases in Google Sheets and Excel.

Inventory Analyst

Maersk LNSCR Logistics & Services Costa Rica S.A. · 04/11/2024 – 30/12/2025

Responsible for the control and analysis of inventories in the logistics area.
Monitored merchandise movements, reconciliations between systems and stock reports.
I supported coordination between the operations and administration departments to ensure accuracy in records.
I developed skills in organization, data analysis and teamwork within an international corporate environment.

Store Manager

Suplidora de belleza · 27/02/2021 – 30/08/2024

Customer service and follow-up.

Order coordination, inventory control and basic invoicing.

Direct support to management in organizational tasks.

Management of spreadsheets, emails and agendas.

Bachelor

Universidad Libre de Costa Rica · 2015 – 2019

Bachelor's Degree in Social Work

📄PDF

Basic Excel

04/04/2022

In this course, I learned how to use the main functions of Excel for data management and administrative tasks. I acquired knowledge in the use of basic formulas, cell formatting, filters, tables and graphs, applying these tools to organize information and improve the efficiency of daily work.

This course allowed me to develop effective communication, empathy, and problem-solving skills to provide quality customer care. I learned techniques to handle complaints, maintain a professional attitude and guarantee customer satisfaction in different channels (face-to-face, telephone and digital).