Mariana Urbina
Limón, Costa Rica
Mariana Urbina
Virtual Assistant
Category : Secretariat
Professional with more than 3 years of experience in customer service and administrative management. I specialize in providing efficient support, agenda management, writing and task tracking. I am looking for remote opportunities where I can provide organization and personalized attention.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
Administrative support for entrepreneurs and small businesses.
Writing emails, controlling the agenda and handling queries by WhatsApp and social networks.
Organization of databases in Google Sheets and Excel.
Writing emails, controlling the agenda and handling queries by WhatsApp and social networks.
Organization of databases in Google Sheets and Excel.
Responsible for the control and analysis of inventories in the logistics area.
Monitored merchandise movements, reconciliations between systems and stock reports.
I supported coordination between the operations and administration departments to ensure accuracy in records.
I developed skills in organization, data analysis and teamwork within an international corporate environment.
Monitored merchandise movements, reconciliations between systems and stock reports.
I supported coordination between the operations and administration departments to ensure accuracy in records.
I developed skills in organization, data analysis and teamwork within an international corporate environment.
Customer service and follow-up.
Order coordination, inventory control and basic invoicing.
Direct support to management in organizational tasks.
Management of spreadsheets, emails and agendas.
Order coordination, inventory control and basic invoicing.
Direct support to management in organizational tasks.
Management of spreadsheets, emails and agendas.
Bachelor's Degree in Social Work
- Basic Excel 04/04/2022
![Basic Excel]()
In this course, I learned how to use the main functions of Excel for data management and administrative tasks. I acquired knowledge in the use of basic formulas, cell formatting, filters, tables and graphs, applying these tools to organize information and improve the efficiency of daily work. - Customer Service 01/11/2020
![Customer Service]()
This course allowed me to develop effective communication, empathy, and problem-solving skills to provide quality customer care. I learned techniques to handle complaints, maintain a professional attitude and guarantee customer satisfaction in different channels (face-to-face, telephone and digital).
- 🇪🇸 Spanish
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