Versatile and performance-driven IT leader with over 5 years of experience in managing IT infrastructure, service delivery, and end-user support across enterprise environments. Demonstrated expertise in diagnosing and resolving complex network and system issues, leading on-site operations, and executing ITIL-based processes for incident, change, and problem management. Currently serving as an IT Site Operations Leader at P&G, overseeing infrastructure, service compliance, and employee experience initiatives. Strong background in hardware procurement, technical training, ServiceNow ticketing, and cross-functional project management. Recognized for driving operational excellence, fostering collaboration, and delivering solutions aligned with business needs. Holds certifications in CCNA, Azure Fundamentals and System Administration, with a continuous focus on professional development.