Marwa Mtir

With a Bachelor's degree in Applied E-commerce (ISCAE) and more than 10 years of combined experience in commercial management, customer support, and e-commerce administration, I have all the skills needed to take full responsibility for your operations.

What I can bring to your business:
Rigorous commercial and administrative management: quick and accurate preparation of quotations, invoices, and purchase orders, along with payment monitoring and follow-ups.
Responsive customer support and after-sales service: handling customer requests by email, phone, and message; managing returns and disputes; and tracking shipments to ensure optimal customer satisfaction.
E-commerce and back-office expertise: proficiency with CMS platforms such as WordPress/WooCommerce and Shopify, product catalog management including product listings, categories, and inventory, and SEO optimization.
Creative advantage in graphic design: ability to create or adjust product visuals, banners, and marketing materials using Photoshop, Illustrator, and Canva.
Proactive, thorough, and organized, I am equipped to work remotely under excellent conditions and fully commit to a long-term collaboration.