Mary Agsoy

Vacation Rental Operations & Customer Support Specialist

Hi! I am a customer support and vacation rental operations specialist with over 6 years of experience helping guests, property owners, and businesses provide excellent service.

I worked for Xfinity as a Customer Service Representative and Technical Support Specialist, helping customers solve account, billing, service, and technical issues.

I also spent 5 years with Airbnb as a Support Ambassador, working with Resolution 1 and Resolution 2 teams. My role included handling guest and host concerns, resolving disputes, managing reservations, processing refunds, reviewing policy cases, and finding solutions that created positive experiences for both guests and hosts.

In addition, I have worked directly with Airbnb hosts, including one host managing more than 150 properties and another host with 3 properties. I helped with daily operations, guest communication, booking management, maintenance coordination, cleaner scheduling, and channel management.

Services I can provide:

• Guest communication and support
• Airbnb, VRBO, and Booking.com management
• Reservation and calendar management
• Guest inquiries and booking assistance
• Issue resolution and dispute handling
• Check-in and check-out coordination
• Maintenance and cleaner coordination
• Property listing updates and management
• Review management and guest satisfaction support
• Customer service via phone, email, and chat
• Technical support and troubleshooting
• Administrative and virtual assistant tasks
• Team communication and task management

Tools and platforms I use:

• Airbnb
• Booking.com
• VRBO
• OpenRent
• Uplisting
• Hostaway
• OwnerRez
• Beds24
• DDLock
• Turno
• OpenPhone
• RingCentral
• Grasshopper
• ClickUp
• Slack
• Google Workspace
• Canva
• ChatGPT and Gemini
• Submagic
• HeyGen
• Surfshark

I am organized, reliable, detail-oriented, and committed to providing excellent customer service. My goal is to help property owners and businesses save time, improve operations, and create great experiences for their customers and guests.