Megha Gupta

I am a results-driven operations professional with 6+ years of experience in credit issuance, customer operations, and process coordination in large service environments. My background includes working as a Senior Associate at Concentrix Daksh Pvt. Ltd. (Aug 2017 – Apr 2023), where I managed end-to-end credit issuance operations for returned handsets, handled missing/delayed credit queries, coordinated with onshore stakeholders to resolve discrepancies, supported performance reporting, output analysis, and quality checks, and provided training and floor support to new joiners.

In addition, I have practical exposure to concurrent audit work, including accounting entries and verification in Tally, vouchers, ledgers, transaction records, and reviewing banking entries for accuracy and compliance. I also hold an MBA in Finance & Marketing and a B.Com., which strengthens my analytical, reporting, and stakeholder communication skills. My services are a good fit for businesses that need operations support, customer issue resolution, process tracking, reporting, quality checks, audit support, and onboarding/training assistance.