Mendrika Nianah RANDRIANIRINA

Are you the founder of an e-commerce store, an infopreneur, an agency, or the owner of short-term rental properties (Airbnb, Booking)? Is managing daily messages, customer service, and unexpected logistics issues preventing you from growing your business? I can take over these tasks with care and responsiveness to provide your customers with an outstanding experience.
My areas of expertise:
1. Premium Customer Support and After-Sales Service
• Prompt, empathetic handling of your incoming requests (email, chat, social media, and phone).
• Effective resolution of complex complaints and management of disputes to protect your reputation.
• Building customer loyalty through personalized follow-up.
2. Remote Rental Concierge Services (Airbnb / Booking)
• Drawing on hands-on experience with the Pierre & Vacances project, I provide end-to-end support for your guests before, during, and after their stay.
• Managing reservations, answering questions seven days a week, sending arrival guides, and coordinating with your local teams (cleaning and maintenance).
3. Logistics Tracking and E-commerce Support
• With a dual technical background in Logistics (Bac+2) and Finance (Bac+3), I am skilled in tracking your flows and shipments.
• Managing returns and carrier complaints (such as DPD), and updating your dashboards.
4. Sales Outreach and Lead Qualification
• Contacting and qualifying your prospects on Instagram, WhatsApp, or LinkedIn to maximize sales and bookings.
Why entrust your projects to me?
With over two years of intensive experience supporting international accounts and a strong management education, I can get started right away with your tools (CRM, Shopify, and rental platforms). I am available and self-sufficient, and fully committed to the success of your projects.
Contact me today!