I have 10 months of experience working in a BPO customer service role. In that time, I handled customer concerns and inquiries through calls or messages, helping them with issues and giving them the right information based on company guidelines. I learned how to deal with different types of customers, stay calm during difficult situations, and make sure I was still polite and helpful even under pressure. Overall, my goal was always to resolve concerns properly and make sure the customer felt heard and supported.