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Presentation
Administrative assistant and versatile communication officer, I put my skills at the service of companies, entrepreneurs and remote teams wishing to structure their organization and improve their internal and external communication.
With experience in customer relations, administrative management, communication and data entry, I am involved in back-office, coordination and operational support missions. I have worked in various sectors such as distribution, consulting, local authorities, customer relations and digital environments (SaaS).
My services include:
– Administrative and back-office management (filing, document tracking, data entry)
– Assistance with internal and external communication
– Customer relations (follow-up, responses, support, coordination)
– Organization of information and use of digital tools
– Support for remote teams and daily activities
I am proficient in office tools (Word, Excel, PowerPoint, Publisher), graphic tools such as Canva and Photoshop, and I am currently developing my skills on WordPress and InDesign.
Serious, organized and autonomous, I am committed to providing quality work, in compliance with deadlines and instructions. Accustomed to teleworking, I know how to adapt quickly to the needs of clients and dynamic professional environments.
With experience in customer relations, administrative management, communication and data entry, I am involved in back-office, coordination and operational support missions. I have worked in various sectors such as distribution, consulting, local authorities, customer relations and digital environments (SaaS).
My services include:
– Administrative and back-office management (filing, document tracking, data entry)
– Assistance with internal and external communication
– Customer relations (follow-up, responses, support, coordination)
– Organization of information and use of digital tools
– Support for remote teams and daily activities
I am proficient in office tools (Word, Excel, PowerPoint, Publisher), graphic tools such as Canva and Photoshop, and I am currently developing my skills on WordPress and InDesign.
Serious, organized and autonomous, I am committed to providing quality work, in compliance with deadlines and instructions. Accustomed to teleworking, I know how to adapt quickly to the needs of clients and dynamic professional environments.
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Portfolio
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Offered services
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Background
Customer Relations Officer
• Respond to emails from end customers on behalf of a partner company
• Update customer files and contracts in internal tools
• Follow up on customer absences and receipts
• Follow up with customers by email in case of missing documents
• Ensure the quality and reliability of administrative data
• Update customer files and contracts in internal tools
• Follow up on customer absences and receipts
• Follow up with customers by email in case of missing documents
• Ensure the quality and reliability of administrative data
Agente Administrative
• Prepare Excel spreadsheets for weekly follow-up meetings
• Track customer payments and payables
• Assist debt collectors in dealing with customers in arrears of payment
• Warn the manager about customers who have not made their payment
• Prepare invoices to be collected by axis and by collector
• Record direct payments made through the site
• Record disbursements in the company's internal tools
• Propose process improvements within the management
• Contribute to the improvement of payment monitoring and the fluidity of exchanges between teams
• Track customer payments and payables
• Assist debt collectors in dealing with customers in arrears of payment
• Warn the manager about customers who have not made their payment
• Prepare invoices to be collected by axis and by collector
• Record direct payments made through the site
• Record disbursements in the company's internal tools
• Propose process improvements within the management
• Contribute to the improvement of payment monitoring and the fluidity of exchanges between teams
Communications Intern
• Schedule publications on Meta according to the company's communication schedule
• Create visuals (photos, videos) related to the daily program
• Design posters for events organized by the company
• Contact candidates who have participated in a competition organized by the institution
• Research and contact suppliers for printing, according to validated quotes
• Prepare products to be shipped to customers or partners
• Organize the logistical tools necessary for the organization's events
• Actively contribute to the coordination of communication actions and event logistics
• Create visuals (photos, videos) related to the daily program
• Design posters for events organized by the company
• Contact candidates who have participated in a competition organized by the institution
• Research and contact suppliers for printing, according to validated quotes
• Prepare products to be shipped to customers or partners
• Organize the logistical tools necessary for the organization's events
• Actively contribute to the coordination of communication actions and event logistics
Sales Intern
• Communicate to hotels to initiate commercial partnerships
• Travel to the field to present the offer to the establishments and answer their questions
• Prospect hotels in Madagascar to enrich the platform's database
• Travel to the field to present the offer to the establishments and answer their questions
• Prospect hotels in Madagascar to enrich the platform's database
Back-office assistant
• Processing and follow-up of orders transmitted by sales representatives, ensuring compliance and fluidity of the process.
• Assisting the supervisor in the preparation and consolidation of the weekly report of sales made.
• Contribution to the smooth running of the sales cycle thanks to rigorous data and deadline management.
• Assisting the supervisor in the preparation and consolidation of the weekly report of sales made.
• Contribution to the smooth running of the sales cycle thanks to rigorous data and deadline management.
Data Entry Officer
• Process the information transmitted according to established instructions
• Enter data related to civil status records into dedicated IT tools
• Verify the accuracy and compliance of the data entered
• Ensure the quality and reliability of the administrative data
• Enter data related to civil status records into dedicated IT tools
• Verify the accuracy and compliance of the data entered
• Ensure the quality and reliability of the administrative data
Multi-Purpose Intern
• Process administrative documents such as certificates and civil status certificates
• Welcoming users and responding to their requests
• Participate in field trips for communal activities
• Propose solutions to improve the internal and external functioning of the municipality
• Contribute to the optimization of administrative procedures and the relationship with citizens
• Welcoming users and responding to their requests
• Participate in field trips for communal activities
• Propose solutions to improve the internal and external functioning of the municipality
• Contribute to the optimization of administrative procedures and the relationship with citizens
Bachelor's Degree in Business Administration
I'm in my first year
Bachelor's degree in Communication and Multimedia
Internal Communication Studies
🇬🇧English 🇫🇷French
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday â–ª Today
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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