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Presentation
Am a hard worker and versatile. Proven ability to work independently, collaborate effectively in a team environment and demonstrate leadership, with strong analytical and interpersonal skills. Rigorous and attentive to detail in the execution of tasks.
My previous responsibilities
• Resolve user issues in an efficient and comprehensive manner, ensuring final resolution whenever possible.
• Provide quality technical support via phone, chat, and email.
01/09/2015 – 15/04/2016
• Troubleshoot network connectivity issues (LAN/WLAN) and assist users with basic network configuration.
• Troubleshoot printer and peripheral issues (drivers, connectivity, basic maintenance).
• Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
• Document interventions in ticketing systems and escalate complex cases as necessary.
• Record, track, and resolve IT requests through systems such as Zendesk or Jira, ensuring documentation is detailed and up-to-date.
• Security and compliance: Monitor network security, manage antivirus software, and ensure compliance with data protection protocols.
• Onboard new employees, reset passwords, and coach users with software installation.
• Monitor servers and networks to prevent problems before they affect productivity.
My previous responsibilities
• Resolve user issues in an efficient and comprehensive manner, ensuring final resolution whenever possible.
• Provide quality technical support via phone, chat, and email.
01/09/2015 – 15/04/2016
• Troubleshoot network connectivity issues (LAN/WLAN) and assist users with basic network configuration.
• Troubleshoot printer and peripheral issues (drivers, connectivity, basic maintenance).
• Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
• Document interventions in ticketing systems and escalate complex cases as necessary.
• Record, track, and resolve IT requests through systems such as Zendesk or Jira, ensuring documentation is detailed and up-to-date.
• Security and compliance: Monitor network security, manage antivirus software, and ensure compliance with data protection protocols.
• Onboard new employees, reset passwords, and coach users with software installation.
• Monitor servers and networks to prevent problems before they affect productivity.
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Background
Network & System Administrator
Set up, configure, and maintain user accounts, profiles, and permissions in Microsoft 365, Active Directory, and VPNs. Confguration, efficiency, and reliable operation of computer systems, networks, and servers
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Designand install intranet systems and network segments
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Ensure the uptime, performance, and security of the servers
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Maintain integrity of the network, server deployment, and security
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Acquire, install, or upgrade computer components and software
Ensuring the smooth operation of clients company's IT systems, providing top-notch support to employees and resolving tech issues with ease. troubleshooting hardware and software problems, configuring networks, installing and updating systems, providing training and guidance, monitoring system performance and identifying areas for improvement. Confguring and managing Active Directory Objects (eg, DNS, DHCP, WDS, WSUS, VPN and Routing, NAP, NPS, DFS, FSRM, File Server, Audit Policies, Security policies, Print, and Documents Services, Creating users, Groups, OU, TCP/ IP, LAN, Microsoft Hyper V, IP Sec, Advances Firewall, NAP confguration, Group Policies, RODC, SAN, DNS PATCHING, Exchange 2010/ 2013, etc…
•
Designand install intranet systems and network segments
•
Ensure the uptime, performance, and security of the servers
•
Maintain integrity of the network, server deployment, and security
•
Acquire, install, or upgrade computer components and software
Ensuring the smooth operation of clients company's IT systems, providing top-notch support to employees and resolving tech issues with ease. troubleshooting hardware and software problems, configuring networks, installing and updating systems, providing training and guidance, monitoring system performance and identifying areas for improvement. Confguring and managing Active Directory Objects (eg, DNS, DHCP, WDS, WSUS, VPN and Routing, NAP, NPS, DFS, FSRM, File Server, Audit Policies, Security policies, Print, and Documents Services, Creating users, Groups, OU, TCP/ IP, LAN, Microsoft Hyper V, IP Sec, Advances Firewall, NAP confguration, Group Policies, RODC, SAN, DNS PATCHING, Exchange 2010/ 2013, etc…
Desktop Support Engineer
•
Resolve user issues efficiently and comprehensively, ensuring permanent resolution wherever possible
•
Deliver outstanding technical support via calls, chats and emails
•
Troubleshoot network connectivity issues (LAN/ WLAN) and support basic network setup
•
Resolve printer and peripheral issues (drivers, connectivity, basic maintenance)
•
Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices
•
Document support activities in ticketing systems and escalate complex cases when required
•
Log, track, and resolve IT requests via systems like Zendesk or Jira, ensuring documentation is detailed and up-to-date.
•
Security & Compliance, Monitoring networks for security, manage antivirus software, and ensure data protection protocols are followed.
Resolve user issues efficiently and comprehensively, ensuring permanent resolution wherever possible
•
Deliver outstanding technical support via calls, chats and emails
•
Troubleshoot network connectivity issues (LAN/ WLAN) and support basic network setup
•
Resolve printer and peripheral issues (drivers, connectivity, basic maintenance)
•
Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices
•
Document support activities in ticketing systems and escalate complex cases when required
•
Log, track, and resolve IT requests via systems like Zendesk or Jira, ensuring documentation is detailed and up-to-date.
•
Security & Compliance, Monitoring networks for security, manage antivirus software, and ensure data protection protocols are followed.
Microsoft Servers/ SQL Server trainer
Teaching and preparing students for Microsoft Server 2012 r2 installation and con?guration 70-410, Server r2 administration 70-411, Server 2012r2 Advance confguration 70-412 ,SQL server, Oracle database management
Bachelor Of Science in Information Technology
Bachelor Of Science In Information Technology
New Horizon Network Engineer
New horizon Network and Systems Engineer Transcripts
New Horizon Network Engineer
New Horizon Network & Systems Administrator
📄PDF
Microsoft IT Specialist
MICROSOFT LEARNING TRANSCRIPT
Oracle PL/SQL
Oracle Database PL/SQL Certified Associate
Oracle SQL
Oracle Database SQL Expert
🇬🇧English 🇫🇷French
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Working hours
Monday
From08h00To18h00
Tuesday ▪ Today
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
From09h00To17h00
Sunday
Closed
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