Mirasoa  Nantenaina

Mirasoa Nantenaina

Antananarivo, Madagascar

Mirasoa Nantenaina

Customer Service Specialist – E-commerce
Category : Communication
As an e-commerce professional, with more than 3 years of experience, I know the importance of the quality of customer relations in e-commerce and dropshipping. 💯

My skills include:
• Online Sales Strategies: Expertise in online sales strategies, e-commerce platforms and market trends.
• Quality Customer Service: Prompt resolution of issues, effective communication, and maintenance of positive relationships.
• Advanced Marketing Strategies: Effective social media design and implementation to attract and retain customers.
• Risk Management: Anticipating and mitigating risks related to the market, inventory and online policies.
• Professional Communication: Clear and persuasive communication with suppliers, customers and partners, building trust and fostering collaboration.
• Business Process Optimization: Identifies and implements continuous improvements to increase efficiency and profitability.
• Innovative Strategies: Differentiation in competition and original solutions to business challenges.

Autonomous and proactive, I am committed to continuous learning and to doing everything possible to ensure that things are done well.

I am committed to putting my experience, my qualities and my skills at your service to meet your expectations, with an availability of more than 30 hours per week.

Working hours

  • Monday:08h00 To 18h00
  • Tuesday:08h00 To 18h00
  • Wednesday:08h00 To 18h00
  • Thursday:08h00 To 18h00
  • Friday:08h00 To 18h00
  • Saturday:Not available
  • Sunday:Not available
Management of customer requests by email and instant messaging
Order tracking and complaint management
Using Shopify, Meta Business Suite, Crisp, Notion, Google Workspace
Continuous improvement of customer satisfaction and tone of communication
100% remote work, with autonomy in the organization of tasks
Administrative follow-up of international orders
Coordination with suppliers and logistics providers
Follow-up of deadlines, reminders, processing of customs documents
Contingency management and logistical problem solving
Implementation and monitoring of internal administrative procedures
Organization of accounting documents and management of letters
Transversal support to management: logistics, evaluation, external relations
Interface between the different divisions of the company
Management of the management's agenda and priorities
Drafting of official letters, minutes of meetings, internal notes
Support for the organization of school meetings and events
Daily support for children in preschool classes
Preparation and facilitation of educational, fun and motor activities
Individualized follow-up of children's development and link with families
Awareness of the rules of community life and autonomy
  • FALL
    FALL 20/09/2015
    Certificate of Aptitude to Teach Early Childhood
  • 🇬🇧 English
  • 🇫🇷 French
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