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Mirasoa  Nantenaina

Mirasoa Nantenaina

Customer Service Specialist – E-commerce
📍 Antananarivo, Madagascar · (0) · Member since February 2026
Availability
🏠 Works remotely / from home Yes No
🧰 Travels to client Yes No

Presentation

As an e-commerce professional, with more than 3 years of experience, I know the importance of the quality of customer relations in e-commerce and dropshipping. 💯

My skills include:
• Online Sales Strategies: Expertise in online sales strategies, e-commerce platforms and market trends.
• Quality Customer Service: Prompt resolution of issues, effective communication, and maintenance of positive relationships.
• Advanced Marketing Strategies: Effective social media design and implementation to attract and retain customers.
• Risk Management: Anticipating and mitigating risks related to the market, inventory and online policies.
• Professional Communication: Clear and persuasive communication with suppliers, customers and partners, building trust and fostering collaboration.
• Business Process Optimization: Identifies and implements continuous improvements to increase efficiency and profitability.
• Innovative Strategies: Differentiation in competition and original solutions to business challenges.

Autonomous and proactive, I am committed to continuous learning and to doing everything possible to ensure that things are done well.

I am committed to putting my experience, my qualities and my skills at your service to meet your expectations, with an availability of more than 30 hours per week.
📋

Background

VIRTUAL ASSISTANT – DROPSHIPPING CUSTOMER SERVICE
Plumi · 23/07/2024 – Today
Management of customer requests by email and instant messaging
Order tracking and complaint management
Using Shopify, Meta Business Suite, Crisp, Notion, Google Workspace
Continuous improvement of customer satisfaction and tone of communication
100% remote work, with autonomy in the organization of tasks
IMPORT-EXPORT COORDINATOR
Auto-entrepreuneure · 01/09/2020 – Today
Administrative follow-up of international orders
Coordination with suppliers and logistics providers
Follow-up of deadlines, reminders, processing of customs documents
Contingency management and logistical problem solving
ADMINISTRATIVE MANAGER
HK Media · 19/10/2019 – 30/09/2021
Implementation and monitoring of internal administrative procedures
Organization of accounting documents and management of letters
Transversal support to management: logistics, evaluation, external relations
Interface between the different divisions of the company
EXECUTIVE ASSISTANT
Lycée privé Condorcet · 23/09/2016 – 10/10/2019
Management of the management's agenda and priorities
Drafting of official letters, minutes of meetings, internal notes
Support for the organization of school meetings and events
PRESCHOOL TEACHER
Ecole privée Les Petits Lascars · 13/09/2014 – 20/09/2016
Daily support for children in preschool classes
Preparation and facilitation of educational, fun and motor activities
Individualized follow-up of children's development and link with families
Awareness of the rules of community life and autonomy
L
UCM · 2016 – 2019
Training in Psychology
Bachelor's degree
Condorcet · 2013 – 2014
Obtaining Baccalaureate
🏅
FALL
20/09/2015
Certificate of Aptitude to Teach Early Childhood
🇬🇧English 🇫🇷French
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Working hours

Monday
From08h00To18h00
Tuesday ▪ Today
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed

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