Mistuah Ibrahim
Lagos, Nigeria
Mistuah Ibrahim
Virtual Assistant & Client Support Specialist
Category : Secretariat
I'm Misturah, a Senior-level Virtual Assistant and Administrative Professional with 6+ years of hands-on experience supporting executives, managing high-volume client correspondence, and keeping business operations running smoothly, all with zero micromanagement needed.
Before going fully remote, I served as a Senior Administrative Assistant at an institutional organisation of 600+ members, where I was the operational backbone for 3 senior executives and the first point of contact for 450+ clients daily. I managed inboxes, tracked follow-ups, maintained CRM records, resolved complaints, coordinated meetings, and drafted official communications every single day, at high volume, under pressure.
I now bring all of that experience to founders, entrepreneurs, and small business owners who need a dependable, senior-level VA without the cost of a full-time hire. I take ownership, not just tasks.
What I handle for you:
Email & inbox management · CRM logging & updates · Client correspondence · Calendar & scheduling · Document drafting · Data entry & records · Follow-up tracking · Administrative operations
Tools I work in:
Salesforce · Zoho CRM · HubSpot · Freshdesk · Zendesk · Gmail · Outlook · Slack · Zoom · Asana · Trello · ClickUp · Notion · Google Workspace · Microsoft 365 · Calendly
Before going fully remote, I served as a Senior Administrative Assistant at an institutional organisation of 600+ members, where I was the operational backbone for 3 senior executives and the first point of contact for 450+ clients daily. I managed inboxes, tracked follow-ups, maintained CRM records, resolved complaints, coordinated meetings, and drafted official communications every single day, at high volume, under pressure.
I now bring all of that experience to founders, entrepreneurs, and small business owners who need a dependable, senior-level VA without the cost of a full-time hire. I take ownership, not just tasks.
What I handle for you:
Email & inbox management · CRM logging & updates · Client correspondence · Calendar & scheduling · Document drafting · Data entry & records · Follow-up tracking · Administrative operations
Tools I work in:
Salesforce · Zoho CRM · HubSpot · Freshdesk · Zendesk · Gmail · Outlook · Slack · Zoom · Asana · Trello · ClickUp · Notion · Google Workspace · Microsoft 365 · Calendly
Portfolio
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
Promoted for strong performance. Managed inboxes, calendars and client correspondence for 3 executives. Served as primary contact for 450+ parents and stakeholders across phone, email and in-person channels. Tracked follow-ups, maintained records, resolved complaints and coordinated cross-departmental workflows for an institution of 600+ members.
Front-line administrative and client-facing support.
Managed correspondence, scheduling, filing, meeting coordination, staff onboarding documentation, and vendor procurement.
Primary contact for all incoming inquiries from parents, staff and external visitors.
Managed correspondence, scheduling, filing, meeting coordination, staff onboarding documentation, and vendor procurement.
Primary contact for all incoming inquiries from parents, staff and external visitors.
Relevant transferable skills developed: research & data analysis, written communication, time management, and critical thinking, all applied daily in administrative practice.
- Customer Relationship Management 05/04/2026
![Customer Relationship Management]()
Focused on managing client data, tracking interactions, maintaining pipelines, and using CRM platforms effectively.
Covers tools including HubSpot, Salesforce, and Zoho CRM, with emphasis on accurate record-keeping and client retention practices. - Remote Job Blueprint 03/04/2026
![Remote Job Blueprint]()
A practical certification covering remote work strategy, digital tools, time zone management, async communication, and professional conduct in distributed teams.
Confirms full readiness to work independently in a remote-first environment. - Virtual Assistant Certification 02/04/2026
![Virtual Assistant Certification]()
Covers the core competencies of professional virtual assistance including inbox management, scheduling, client communication, remote collaboration, and administrative operations. Validates readiness to support executives and business owners in a fully remote capacity.
- 🇬🇧 English
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