A dedicated and proactive professional responsible for managing both the Information Technology infrastructure and the physical premises of the organization. With strong technical skills and practical facilities management experience, I ensure seamless IT support alongside the efficient maintenance and safety of office spaces, contributing to a productive and secure working environment.
- Managed end-to-end IT infrastructure and physical premises operations to ensure uninterrupted business continuity and a safe, productive working environment.
- Provided first and second level technical support to all staff, diagnosing and resolving hardware, software, network, and user-account issues.
- Maintained and administered local area network (LAN), Wi-Fi systems, servers, printers, and telecommunication equipment.
- Implemented and monitored cybersecurity protocols, including antivirus management, firewall configuration, data backup routines, and user access controls.
- Conducted regular IT asset inventory, procurement, installation, and disposal while maintaining accurate records of licenses and warranties.
- Oversaw daily premises maintenance, including electrical, plumbing, HVAC, carpentry, and general repairs by coordinating with external service providers.
- Ensured full compliance with health, safety, and environmental regulations (fire safety, emergency exits, first-aid, waste management).
- Managed office utilities (electricity, water, internet, cleaning contracts) and optimized costs through regular supplier negotiations and consumption monitoring.
- Performed weekly premises inspections to identify potential hazards or maintenance needs and implemented preventive actions.
- Coordinated office space planning, furniture layout, seating arrangements, and minor renovation/refurbishment projects.
- Handled procurement of both IT equipment and office supplies, preparing purchase requests and ensuring value-for-money delivery.
- Developed and updated IT and facilities standard operating procedures (SOPs), user manuals, and emergency response plans.
- Trained and supported staff on new software tools, IT security awareness, and proper use of office facilities and equipment.
- Prepared monthly reports on IT system performance, premises condition, incident logs, and budget utilization for management review.
- Acted as single point of contact for all IT and premises-related matters with internal departments, vendors, and regulatory authorities.