Objective: Freelance telecommuting assignments for international clients

👤 Mohamed Z.

Title: Customer Relationship Consultant & Virtual Assistant – Specialist in French-speaking markets (France, Belgium, Canada)

Available for telecommuting – Currently employed, available for additional assignments

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🌟 In a few words

With more than 17 years of experience in customer relations, contract management, sales and technical support, I am currently working in a call center and I want to develop a freelance business by teleworking with international customers.

I had the opportunity to work for major French and European brands (AXA France, SFR, Telenet Belgium) as well as for the North American market (Bell Canada). I am therefore perfectly aware of the requirements of French-speaking clients in Europe and North America, whether in terms of quality, professionalism or cultural adaptation.

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🎯 What I can do for you

Service Details
Virtual Assistant Email management, appointment booking, filing, customer reminders, business intelligence.
Customer Advisor / Call Center Agent Management of incoming and outgoing calls, customer support, handling of complaints.
Insurance/Health Manager File management, complementary health insurance, contract monitoring, policyholder relations.
Technical Support N1/N2 Customer support for products and services (telecoms, internet router, etc.).
Retention Follow-up calls, loyalty programs, churn reduction.
Sales / Telesales Prospecting, sale of products or services, follow-up of leads, closing.

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💼 Significant international experiences

· Loyalty Advisor – On behalf of Bell Canada (Canada): Canadian customer retention, retention, negotiation, claims management.
· Technical Support Advisor – For Telenet (Belgium): Technical assistance for Belgian customers (internet box, telephony, remote troubleshooting).
· Health Insurance Manager – For AXA France Vie (France): Management of complementary health insurance for French clients, follow-up of contracts, processing of guarantees, customer relations. (Mission at ASM)
· Sales Advisor – For SFR (France): Sales and retention for the French market.
· Supervisor – ADM VALU: Supervision of teams on humanitarian campaigns (MSF, UNICEF).

And in Morocco:

· 11 years at AXA Assurance Morocco: Expert in complementary health insurance, customer portfolio management, sale of insurance products.

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🛠️ Key Competencies

· Customer Relationship & Customer Experience (CX)
· Management of insurance contracts (health, provident insurance)
· Sales and negotiation techniques
· Customer loyalty and retention
· Technical support (telecoms, internet)
· Proficiency in the Office Pack (Word, Excel)
· Use of messaging tools, CRM, and telecommuting platforms (Teams, Zoom, Slack)
· Organization and time management

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🌍 Languages

· Arabic: Mother tongue
· French: Fluent (read, written, spoken) – experience with French, Belgian, Canadian clients
· English: Good level (comprehension and expression) – read and spoken

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📌 Why choose me?

· Multi-industry experience: I have worked in insurance, telecoms, technical support and loyalty. I adapt very quickly to your sector.
· Knowledge of international markets: France, Belgium, Canada – I understand your clients' expectations and culture.
· Professionalism: Punctual, organized, responsive, and perfectly equipped for teleworking (computer, stable connection, headset, Android phone).
· Confidentiality & seriousness: Accustomed to dealing with sensitive data (insurance, contracts, personal information).

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💻 Availability

· Status: Currently in a position, but available for freelance assignments in the evening or on weekends (to be discussed according to your needs).
· Terms: 100% teleworking. I can use your tools (CRM, IP telephony, etc.) or work with my own means.

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📩 Ready to accompany you!
Do you need a reliable virtual assistant, an experienced customer advisor or a manager for sensitive files? Contact me to discuss your project. I am open to one-off or regular missions.

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✅ What changes compared to before:

1. Cnexia retired (because it's your current position).
2. Detailed ASM / AXA France Vie experience (complementary health manager for French clients).
3. Precision "international markets" with France, Belgium, Canada well highlighted.