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Presentation
I provide dependable IT support, customer service, and data entry services, combining strong technical skills, attention to detail, and excellent communication to support business operations and ensure a positive experience for both teams and customers
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Background
Service Desk Officer
1-Provided first-line IT support to UNRWA staff across multiple departments and field offices
2-Responded to service desk requests via phone, email, and ticketing systems in line with ITIL practices
3-Troubleshot hardware, software, network, and application issues
4-Assets management
2-Responded to service desk requests via phone, email, and ticketing systems in line with ITIL practices
3-Troubleshot hardware, software, network, and application issues
4-Assets management
IT Support Officer
1-Provided IT support for customers using the company’s CRM platform
2-Logged, tracked, and resolved support tickets using internal ticketing systems
3-Escalated complex technical issues to development teams with clear documentation
2-Logged, tracked, and resolved support tickets using internal ticketing systems
3-Escalated complex technical issues to development teams with clear documentation
Customer Support Officer
1-Provided customer support for telecom services including mobile, and internet
2-Assisted customers with basic technical troubleshooting and network issues, Escalated complex issues to technical teams when required
2-Assisted customers with basic technical troubleshooting and network issues, Escalated complex issues to technical teams when required
Bachelor
🇬🇧English 🇲🇦Arabic
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday â–ª Today
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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