⚡
Presentation
I am writing to Interested for a position in Operations, Administration, or Customer Service within your organization. With over seven years of professional experience across Qatar and the United Kingdom, I have developed strong expertise in operations management, client coordination, and service delivery.
In my most recent role as Operation & Admin Lead at Sprint Transfer, I managed daily operations, coordinated schedules, handled customer communications, and ensured accurate reporting and compliance. I consistently maintained high service standards by resolving client issues promptly and ensuring smooth operational flow.
Throughout my career, I have worked in fast-paced environments where attention to detail, communication, and problem-solving are critical. I have successfully led teams, improved processes, and delivered excellent customer service, contributing to overall business efficiency and customer satisfaction.
I am confident that my skills and experience make me a strong candidate for this role. I am eager to contribute to your organization and help achieve operational excellence.
Thank you for your time and consideration. I look forward to the opportunity to discuss my application further.
Sincerely,
Mohammed Tarakul Islam
In my most recent role as Operation & Admin Lead at Sprint Transfer, I managed daily operations, coordinated schedules, handled customer communications, and ensured accurate reporting and compliance. I consistently maintained high service standards by resolving client issues promptly and ensuring smooth operational flow.
Throughout my career, I have worked in fast-paced environments where attention to detail, communication, and problem-solving are critical. I have successfully led teams, improved processes, and delivered excellent customer service, contributing to overall business efficiency and customer satisfaction.
I am confident that my skills and experience make me a strong candidate for this role. I am eager to contribute to your organization and help achieve operational excellence.
Thank you for your time and consideration. I look forward to the opportunity to discuss my application further.
Sincerely,
Mohammed Tarakul Islam
🖼️
Portfolio
📋
Background
Operation & Admin Lead
Process Automation: Spearheaded the transition to digital tools (e.g., TMS or CRM systems), reducing manual data entry time by approximately 20% and minimizing human error in driver scheduling.
KPI Tracking: Developed and monitored key performance indicators (KPIs) for delivery timelines and vehicle utilization, providing monthly data-driven insights to senior management.
Regulatory Compliance (UK): Ensured all transport documentation complied with UK Driver and Vehicle Standards Agency (DVSA) regulations and maintained up-to-date insurance and licensing records.
Budget Oversight: Managed a monthly operational budget, identifying cost-saving opportunities in vendor procurement and administrative overheads.
Crisis Management: Led real-time troubleshooting for transit delays or driver issues, implementing contingency plans to maintain service level agreements (SLAs).
Cross-Functional Collaboration: Partnered with the IT and Sales teams to refine the client onboarding process, ensuring administrative requirements were met before service activation.
KPI Tracking: Developed and monitored key performance indicators (KPIs) for delivery timelines and vehicle utilization, providing monthly data-driven insights to senior management.
Regulatory Compliance (UK): Ensured all transport documentation complied with UK Driver and Vehicle Standards Agency (DVSA) regulations and maintained up-to-date insurance and licensing records.
Budget Oversight: Managed a monthly operational budget, identifying cost-saving opportunities in vendor procurement and administrative overheads.
Crisis Management: Led real-time troubleshooting for transit delays or driver issues, implementing contingency plans to maintain service level agreements (SLAs).
Cross-Functional Collaboration: Partnered with the IT and Sales teams to refine the client onboarding process, ensuring administrative requirements were met before service activation.
Supply Coordinator
Merchant Onboarding & Retention: Managed the end-to-end integration of new restaurant and grocery partners, ensuring menu accuracy and hardware setup for immediate "live" status.
Live Operations Monitoring: Supervised real-time supply levels (rider availability) against fluctuating demand to minimize "out of zone" issues and maintain low delivery wait times.
Incentive Program Management: Assisted in designing and implementing performance-based incentive schemes for the delivery fleet to boost fulfillment rates during peak hours.
Cross-Functional Feedback Loop: Aggregated feedback from vendors and riders to provide the product team with actionable insights for app and dashboard improvements.
Equipment & Asset Tracking: Oversaw the distribution and maintenance of rider kits (thermal bags, uniforms, and power banks), ensuring all assets met Snoonu’s brand standards.
Demand Forecasting: Utilized historical order data to predict supply needs for major local events and holidays in Doha, ensuring zero service interruptions.
Live Operations Monitoring: Supervised real-time supply levels (rider availability) against fluctuating demand to minimize "out of zone" issues and maintain low delivery wait times.
Incentive Program Management: Assisted in designing and implementing performance-based incentive schemes for the delivery fleet to boost fulfillment rates during peak hours.
Cross-Functional Feedback Loop: Aggregated feedback from vendors and riders to provide the product team with actionable insights for app and dashboard improvements.
Equipment & Asset Tracking: Oversaw the distribution and maintenance of rider kits (thermal bags, uniforms, and power banks), ensuring all assets met Snoonu’s brand standards.
Demand Forecasting: Utilized historical order data to predict supply needs for major local events and holidays in Doha, ensuring zero service interruptions.
Operation Coordinator & Rider Trainer
Curriculum Development: Designed and delivered comprehensive training modules for new riders, focusing on road safety, app navigation, and Foodak’s unique "premium" customer service standards.
Performance Auditing: Conducted "blind" field audits and used data from the rider app to identify underperforming drivers and provide targeted retraining.
Fleet Scalability: Successfully onboarded and trained 50+ riders within a short timeframe to support Foodak's expansion into new zones in Doha.
Conflict Resolution: Acted as the primary mediator between riders and partner restaurants to resolve dispatch delays and ensure a frictionless pickup process.
Resource Management: Managed the allocation and maintenance of delivery assets, including GPS devices and branded thermal gear, ensuring all equipment met quality benchmarks.
Feedback Integration: Collaborated with the tech team to report app bugs and suggest UI improvements based on direct feedback from the rider fleet.
Performance Auditing: Conducted "blind" field audits and used data from the rider app to identify underperforming drivers and provide targeted retraining.
Fleet Scalability: Successfully onboarded and trained 50+ riders within a short timeframe to support Foodak's expansion into new zones in Doha.
Conflict Resolution: Acted as the primary mediator between riders and partner restaurants to resolve dispatch delays and ensure a frictionless pickup process.
Resource Management: Managed the allocation and maintenance of delivery assets, including GPS devices and branded thermal gear, ensuring all equipment met quality benchmarks.
Feedback Integration: Collaborated with the tech team to report app bugs and suggest UI improvements based on direct feedback from the rider fleet.
Rider Supervisor
Fleet Productivity: Monitored real-time rider GPS data to identify idle times and re-routed riders to high-demand "hotspots" to maximize daily order counts.
Compliance & Legal: Ensured all riders maintained valid Qatar driving licenses, health certificates, and QID documentation in accordance with Ministry of Interior (MOI) and Talabat standards.
Payroll & Attendance: Managed daily sign-in/sign-out logs for a large fleet and reconciled weekly performance data to ensure accurate commission and salary payouts.
Health & Safety (COVID-19 Response): Enforced strict "Contactless Delivery" protocols and sanitized equipment standards during the peak of the 2020 pandemic to ensure rider and customer safety.
Asset Management: Supervised the maintenance schedules for the delivery bike fleet, coordinating with workshops to minimize vehicle downtime during peak shifts.
Conflict Mediation: Served as the direct bridge between the third-party agency (AFIQ) and Talabat’s core logistics team to resolve cross-platform technical issues or rider grievances.
Compliance & Legal: Ensured all riders maintained valid Qatar driving licenses, health certificates, and QID documentation in accordance with Ministry of Interior (MOI) and Talabat standards.
Payroll & Attendance: Managed daily sign-in/sign-out logs for a large fleet and reconciled weekly performance data to ensure accurate commission and salary payouts.
Health & Safety (COVID-19 Response): Enforced strict "Contactless Delivery" protocols and sanitized equipment standards during the peak of the 2020 pandemic to ensure rider and customer safety.
Asset Management: Supervised the maintenance schedules for the delivery bike fleet, coordinating with workshops to minimize vehicle downtime during peak shifts.
Conflict Mediation: Served as the direct bridge between the third-party agency (AFIQ) and Talabat’s core logistics team to resolve cross-platform technical issues or rider grievances.
Team Leader – Grocery Operations
Optimized Delivery Logistics: Collaborated with the dispatch team to minimize delivery times and ensure "on-time" fulfillment during peak hours.
Resolved Customer Escalations: Acted as the primary point of contact for complex order issues, ensuring high customer satisfaction and retention.
Safety & Compliance: Enforced strict health and safety standards for food handling and storage within the grocery hub.
Data Reporting: Analyzed daily KPIs and shift reports to identify operational bottlenecks and suggest process improvements.
Vendor Coordination: Liaised with grocery partners to ensure stock availability and resolve discrepancies in product listings.
Resolved Customer Escalations: Acted as the primary point of contact for complex order issues, ensuring high customer satisfaction and retention.
Safety & Compliance: Enforced strict health and safety standards for food handling and storage within the grocery hub.
Data Reporting: Analyzed daily KPIs and shift reports to identify operational bottlenecks and suggest process improvements.
Vendor Coordination: Liaised with grocery partners to ensure stock availability and resolve discrepancies in product listings.
Supervisor
Inventory Control: Conducted regular stock audits and managed replenishment cycles to minimize shrinkage and ensure 100% product availability.
Merchandising Standards: Supervised shelf-stocking and promotional displays to ensure alignment with corporate visual merchandising guidelines and maximize sales.
POS & Cash Management: Oversaw front-end checkout operations, including cash handling, reconciliation, and resolving payment discrepancies.
Loss Prevention: Implemented security protocols and monitored floor activities to reduce theft and operational losses.
Training & Onboarding: Led the training of new hires on store systems, product knowledge, and Al Meera’s customer service standards.
Regulatory Compliance: Ensured the store strictly followed Qatar’s food safety, hygiene, and municipal health regulations.
Merchandising Standards: Supervised shelf-stocking and promotional displays to ensure alignment with corporate visual merchandising guidelines and maximize sales.
POS & Cash Management: Oversaw front-end checkout operations, including cash handling, reconciliation, and resolving payment discrepancies.
Loss Prevention: Implemented security protocols and monitored floor activities to reduce theft and operational losses.
Training & Onboarding: Led the training of new hires on store systems, product knowledge, and Al Meera’s customer service standards.
Regulatory Compliance: Ensured the store strictly followed Qatar’s food safety, hygiene, and municipal health regulations.
Business Studies
🇬🇧English 🇮🇳Hindi 🇲🇦Arabic
🕐
Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday â–ª Today
Closed
Sunday
Closed
⭐
Reviews
Please sign in as a customer to give your feedback
💬
No reviews yet.
Be the first to share your experience with this professional.