I am a results-driven professional with over 7 years of experience in customer support, international sales, team coordination, and private tutoring. I help businesses streamline operations, improve customer satisfaction, and drive revenue growth through strategic support and sales expertise.
My background includes leading B2B sales for an AI-driven digital marketing agency, where I successfully sold and closed services such as SEO, PPC, social media marketing, and Google Business Profile optimization. I have managed CRM pipelines, conducted consultative discovery calls, and negotiated contracts with international clients, consistently exceeding revenue targets.
In customer support, I have worked extensively with platforms like Salesforce and LiveChat, monitoring interactions, improving service quality, and coaching teams to enhance communication, problem-solving, and response times. I have also collaborated with leadership to develop training materials and conduct performance audits that improved first contact resolution and reduced handling time.
Whether you need a dedicated virtual assistant, a sales consultant to help close deals, or someone to manage and elevate your customer support operations, I bring adaptability, clear communication, and a commitment to excellence.
I support my clients from the initial discovery phase through execution, ensuring systems run smoothly, teams perform effectively, and customers feel valued. My goal is to help you focus on growing your business while I handle the operational and customer-facing details with precision and care.