I am a dedicated customer service professional with over five years of experience in the insurance industry, currently working as a Customer Service Representative. My career background also includes experience as a Collections Officer in a microfinance institution, where I developed strong communication, negotiation, and client relationship management skills. I hold a Master’s degree in Business Administration with a specialization in Operations Management, complemented by a Bachelor’s degree in Marketing. This academic and professional blend equips me with a strong understanding of customer-centric operations, process improvement, and strategic service delivery.