Mwangala Nawa
Kitwe, Zambia
Mwangala Nawa
Virtual Assistant & Customer Relations Officer
Category : Marketing and sales
I am a Results-driven professional with over 3 years of experience in customer relations, administrative coordination, retail operations, and sales support. Proven ability to manage client accounts, handle high-volume communication, coordinate schedules, maintain accurate records, and resolve customer issues efficiently. Experienced in supporting multi-location operations, monitoring performance, preparing reports, and building strong professional relationships with clients and stakeholders. Holds a Bachelor’s degree in Civil Engineering, bringing strong analytical, organizational, and problem-solving skills. Highly organized, detail-oriented, and self-motivated, with the ability to work independently and deliver reliable, high-quality support in remote environments
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
• Managed a multi-location territory of nine service stations, overseeing sales performance, operations, and customer service delivery
• Consistently achieved 100% of sales targets, contributing to sustained revenue growth across assigned regions
• Led, trained, and supervised station teams to ensure high productivity and service standards
• Managed dealer and customer accounts, including reconciliations, with no outstanding balances
• Developed and executed local sales and marketing initiatives to improve customer retention and brand visibility
• Built strong relationships with dealers, suppliers, and service providers to ensure smooth operations
• Ensured compliance with company policies, safety standards, and operational procedures
• Awarded Best Customer Service of the Year for exceptional service delivery and team performance
• Consistently achieved 100% of sales targets, contributing to sustained revenue growth across assigned regions
• Led, trained, and supervised station teams to ensure high productivity and service standards
• Managed dealer and customer accounts, including reconciliations, with no outstanding balances
• Developed and executed local sales and marketing initiatives to improve customer retention and brand visibility
• Built strong relationships with dealers, suppliers, and service providers to ensure smooth operations
• Ensured compliance with company policies, safety standards, and operational procedures
• Awarded Best Customer Service of the Year for exceptional service delivery and team performance
I did my degree in Civil engineering from the Copperbelt University for 2016 to 2021
- 🇬🇧 English
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