## Financial Services & Credit Card Operations Professional | Fraud Experience | AI-Enabled

I am a financial-services operations professional with 8+ years of experience across IBM, TCS, and American Express, with more than 5 years of experience in American Express credit card operations.

My professional background includes credit card application processing, new-account operations, customer verification, fraud-related application handling, corporate credit card applications, customer communication, and Accounts Payable.

I am now looking to bring this industry experience into the growing AI-enabled workplace, particularly in financial services, fintech, fraud prevention, customer operations, data-related projects, and AI-assisted business processes.

### What I Bring

**Financial Services & Credit Card Operations**

* New credit card application processing
* Customer application handling and verification
* Application follow-up and confirmation
* Fraud-related application handling
* General and new-account processing
* Corporate credit card application processing
* Employer-submitted employee card applications
* Customer communication and support
* Following defined processes, policies, and SOPs

**Fraud & Risk-Related Experience**

Through my experience in credit card new-account operations, I have worked with applications involving fraud-related concerns and customer verification processes.

This has given me practical exposure to the importance of identifying inconsistencies, following verification procedures, handling sensitive customer information, and working accurately within established guidelines.

**AI-Enabled Working**

While my professional background is in financial-services operations rather than AI development, I am comfortable using modern digital and AI-assisted tools to improve productivity, research information, organize work, communicate effectively, and support business processes.

I am particularly interested in opportunities where my existing financial-services knowledge can be combined with AI-enabled workflows.

I am open to learning new AI platforms, tools, and project-specific processes and can adapt quickly to structured workflows and new technologies.

### Additional Experience

**IBM – Technical Support**
Experience supporting customers/users with technical issues and following structured troubleshooting processes.

**TCS – Accounts Payable**
Experience in finance operations and Accounts Payable processes, including handling financial information and working within defined procedures.

### Services I Can Support

* Financial-services administrative support
* Credit card application processing
* Customer verification and follow-up
* Fraud-related operations support
* Data review and validation
* Customer support
* Back-office operations
* Data entry and processing
* Accounts Payable support
* AI-assisted administrative and financial-services tasks
* AI-enabled research and information-review tasks
* Fintech and financial-services support projects

I bring a combination of real-world financial-services experience, customer-facing experience, process discipline, attention to detail, and an openness to working with modern AI-enabled tools.

I am particularly interested in opportunities where practical industry experience and human judgment can complement AI-driven workflows.