I’m a customer experience professional with over 10 years of experience in customer support, technical support, and customer retention within the BPO industry.

Throughout my career, I’ve worked with international clients handling customer concerns through phone, chat, and email while focusing on problem resolution and long-term customer satisfaction. My experience includes assisting customers with technical issues, managing accounts, and applying retention strategies to reduce churn.

I’m experienced in CRM platforms such as Salesforce and Zendesk, and I’m comfortable working in fast-paced environments that require strong communication, problem-solving, and attention to detail.

Currently, I’m open to remote opportunities where I can contribute my experience in customer support, CRM management, and client retention while continuing to grow professionally.