Presentation
With my experience, I offer my services in Helpdesk and user assistance.
-- Helpdesk & IT Skills --
Windows, macOS & Linux user support
Hardware & software troubleshooting, incident management
User account management & access rights (AD, JumpCloud, Office 365)
Installing, configuring, and securing workstations
VPN, email, Microsoft 365 support
Task automation (PowerShell / Bash / Python scripts)
Cybersecurity awareness for users
-- What I bring you --
Responsive and professional support for your employees
Clear, educational and documented interventions
Security expertise (ISO 27001, SOC 2, EDR, Fortinet)
Support adapted to both SMEs and growing startups
-- Examples of proposed missions --
Remote IT support (incident resolution, ticketing, onboarding)
Deployment and configuration of new workstations (Windows/Mac/Linux)
IT asset management and security compliance
IT process automation (custom scripts)
Portfolio
Offered services
Background
Hardware & software troubleshooting, incident management
User account management & access rights (AD, JumpCloud, Office 365)
Installing, configuring, and securing workstations
VPN, email, Microsoft 365 support
Task automation (PowerShell / Bash / Python scripts)
Cybersecurity awareness for users

