Niya Zlateva

- Performing necessary adjustments to process visualizations and organizational charts in the company's process management tool in conformity with the internal methodology and standards
- Translating content accurately into both English and German
- Managing process-related documents

- Supported the recruitment process by sourcing active and passive candidates.
- Contacted leads, assessed their qualifications, and pre-selected candidates based on program-specific profiles.
- Engaged in job fairs, career events, and campus recruitment activities at universities.

- Read questionnaires aloud to participants and recorded their responses accurately, gathering data on client-specific research topics.
- Maintained strict confidentiality while handling sensitive participant information.
- Collaborated with the research team to refine interview techniques and improve response rates.
- Contributed to data collection insights that helped shape project strategies.
- Supervised and managed fieldwork for various research projects, ensuring the quality and accuracy of collected data.
- Coordinated with the team of interviewers to maintain project timelines and meet client expectations.
- Provided guidance to interviewers, enhancing data collection techniques and communication skills.

- Provided customer service support for German-speaking clients, resolving inquiries and complaints via phone and email.
- Demonstrated effective communication and problem-solving skills to deliver high-quality customer experiences.
- Maintained customer satisfaction through active listening and timely resolution of issues, which contributed to increased client retention.
- Learned to use company software and follow specific processes to handle a high volume of client requests efficiently.