Experienced hospitality professional with over 10 years of expertise in hotel operations, front desk management, and guest relations across Spain, Australia, and the UAE. Proven ability to deliver exceptional customer service in fast-paced, multicultural environments. Skilled in handling reservations, managing check-in/check-out processes, coordinating group bookings, and resolving guest concerns with professionalism and empathy.

Strong background in hotel management systems such as MEWS, Sihot, Aci Hotel, and Amadeus, as well as reservation platforms including Booking.com and Expedia. Fluent in English, Spanish, French, German, and Catalan, with a natural talent for creating welcoming and efficient guest experiences.

Highly organized, detail-oriented, and adaptable, with a passion for excellence in hospitality, teamwork, and continuous service improvement.