As a French-speaking Back-Office Manager, I have managed multi-campaign regulatory flows in the Govtech and Insurtech sectors. I was responsible for the scheduling of flows, level 1 compliance control, as well as the examination of sensitive files such as identity documents and documents for vehicle registration documents. My role also included the rigorous verification of receipts, the resolution of anomalies and direct coordination with the client's operational teams.

As a freelance Customer Support & Operational Follow-up Manager, I managed the after-sales management and logistics of an online sales site following the mottos: inform, reassure and solve. Via Talkto, Gmail and Excel, I followed up on orders (La Poste), handled live chat and resolved complex disputes. I also took advantage of customer feedback to actively participate in the continuous improvement of work processes.

For my first experience as Back-Office & Operational Compliance Manager at Odity, I was in charge of the processing of large flows for major fintechs (Qonto / Nickel). Via Excel, Forest, Zendesk and PRADO, I was responsible for scheduling requests, preparing document bundles and managing customer reminders. My main mission was to carry out a rigorous Level 1 (KYC/KYB) check on a wide variety of global identity documents, proof of address and notarial deeds in order to secure the compliance processes.