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Presentation
I am a proactive and detail-oriented Virtual Assistant and Administrative Professional with hands-on experience as a Business Support Partner, where I successfully managed daily operations, coordinated schedules, and supported key business processes. I specialize in providing reliable remote support, including email and calendar management, data entry, report preparation, and customer communication.
My background in Business Support has strengthened my ability to organize information, identify inefficiencies, and streamline workflows—helping clients save time and operate more effectively. I am highly proficient with digital tools, adaptable to new systems, and comfortable working independently while maintaining clear and professional communication.
I am passionate about helping busy professionals and growing businesses stay organized, meet deadlines, and achieve their goals through efficient and dependable administrative support.
My background in Business Support has strengthened my ability to organize information, identify inefficiencies, and streamline workflows—helping clients save time and operate more effectively. I am highly proficient with digital tools, adaptable to new systems, and comfortable working independently while maintaining clear and professional communication.
I am passionate about helping busy professionals and growing businesses stay organized, meet deadlines, and achieve their goals through efficient and dependable administrative support.
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Background
BSP Administration
• Provide guidance, support, and direction to Business Support Partners (BSPs), ensuring alignment with business objectives.
• Monitor and review BSP performance regarding merchant visitation, terminal activities, and alternative payment adoption.
• Generate regular analytical reports and dashboards for management, highlighting performance trends and operational improvements.
• Prepare monthly PowerPoint slides for general BSP meetings to review the previous month’s activity and performance.
• Manage full-cycle recruitment processes for over 80+ BSPs, resulting in successful placements and seamless integration.
• Prepare and maintain BSP payroll data using accurate records and manage benefits enrolment inquiries.
• Maintain an accurate and up-to-date inventory of all company assets and items assigned to BSPs.
• Co-manage the Instore database to ensure accuracy and consistency for daily operational purposes.
• Provide Level 1 to Level 3 technical support to merchants, banks, and BSPs, ensuring timely resolution of queries.
• Coordinate training sessions and workshops to foster continuous learning and support BSP development initiatives.
• Serve as the primary point of contact for BSPs regarding administrative queries and logistical support while in the field.
• Monitor and review BSP performance regarding merchant visitation, terminal activities, and alternative payment adoption.
• Generate regular analytical reports and dashboards for management, highlighting performance trends and operational improvements.
• Prepare monthly PowerPoint slides for general BSP meetings to review the previous month’s activity and performance.
• Manage full-cycle recruitment processes for over 80+ BSPs, resulting in successful placements and seamless integration.
• Prepare and maintain BSP payroll data using accurate records and manage benefits enrolment inquiries.
• Maintain an accurate and up-to-date inventory of all company assets and items assigned to BSPs.
• Co-manage the Instore database to ensure accuracy and consistency for daily operational purposes.
• Provide Level 1 to Level 3 technical support to merchants, banks, and BSPs, ensuring timely resolution of queries.
• Coordinate training sessions and workshops to foster continuous learning and support BSP development initiatives.
• Serve as the primary point of contact for BSPs regarding administrative queries and logistical support while in the field.
Business Support Partner
• Provided technical field support to customers, resolving queries and issues in a timely manner regarding POS terminals.
• Deployed POS terminals to merchants and provided comprehensive training on terminal usage and related products.
• Monitored and grew transaction volume and value of assigned merchants by promoting the adoption of alternative payment options.
• Delivered exceptional customer service via phone, email, and online chat forums, ensuring prompt responses to inquiries.
• Deployed POS terminals to merchants and provided comprehensive training on terminal usage and related products.
• Monitored and grew transaction volume and value of assigned merchants by promoting the adoption of alternative payment options.
• Delivered exceptional customer service via phone, email, and online chat forums, ensuring prompt responses to inquiries.
🇬🇧English
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Working hours
Monday ▪ Today
From10h00To19h00
Tuesday
From10h00To17h00
Wednesday
From08h00To16h00
Thursday
From08h00To16h00
Friday
From08h00To16h00
Saturday
Closed
Sunday
Closed
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