Onika rajput
Faridabad, India
Onika rajput
Customer Support & Operations Expert | CRM, SOPs &
Category : Consulting and advisory
Hi, I’m Onika 👋
With 15+ years of experience in customer experience and operations, I help businesses streamline their support systems and improve customer satisfaction.
I specialize in CRM setup, workflow optimization, escalation handling, and building efficient support processes.
I’ve led large teams, improved CSAT & NPS, and implemented automation to enhance performance.
Now, I’m looking to collaborate with startups and brands on freelance and part-time projects.
With 15+ years of experience in customer experience and operations, I help businesses streamline their support systems and improve customer satisfaction.
I specialize in CRM setup, workflow optimization, escalation handling, and building efficient support processes.
I’ve led large teams, improved CSAT & NPS, and implemented automation to enhance performance.
Now, I’m looking to collaborate with startups and brands on freelance and part-time projects.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
- 🇬🇧 English
- 🇮🇳 Hindi
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