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Presentation
Hi, I’m Onika 👋
With 15+ years of experience in customer experience and operations, I help businesses streamline their support systems and improve customer satisfaction.
I specialize in CRM setup, workflow optimization, escalation handling, and building efficient support processes.
I’ve led large teams, improved CSAT & NPS, and implemented automation to enhance performance.
Now, I’m looking to collaborate with startups and brands on freelance and part-time projects.
With 15+ years of experience in customer experience and operations, I help businesses streamline their support systems and improve customer satisfaction.
I specialize in CRM setup, workflow optimization, escalation handling, and building efficient support processes.
I’ve led large teams, improved CSAT & NPS, and implemented automation to enhance performance.
Now, I’m looking to collaborate with startups and brands on freelance and part-time projects.
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Background
🇬🇧English 🇮🇳Hindi
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday ▪ Today
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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