Pragya Awasthy

I provide professional support in Compliance Reviews, Dispute Handling, Customer Support, and Operational Documentation backed by 14+ years of experience in banking operations and risk management at ICICI Bank.

My experience includes reviewing operational processes, identifying risks, supporting audit requirements, and ensuring adherence to regulatory and internal compliance standards. I have worked extensively with branch operations, operational risk assessments, and internal control reviews across multiple banking branches.

Services I Offer

Compliance & Reviews Support

Compliance checks and documentation review
Policy and procedure review
Operational risk and control monitoring
Internal audit preparation support
Compliance documentation and reporting

Disputes & Case Handling

Customer dispute handling and resolution support
Case documentation and investigation support
Escalation tracking and reporting
Transaction review and issue analysis

Customer & Administrative Support

Customer email/chat support
Documentation and record management
Data entry and operational support
Report preparation and coordination

Data & Reporting Support

Excel reporting and MIS preparation
Data analysis and operational reports
Documentation and business process support

I focus on accuracy, confidentiality, and timely delivery while maintaining strong attention to detail and professional communication. My goal is to help organizations manage compliance requirements, resolve disputes efficiently, and maintain smooth operational processes.