Experienced in providing end-to-end product support by ensuring smooth operation, issue resolution, and continuous improvement of business applications and services. Skilled in managing customer inquiries, troubleshooting technical and functional issues, analyzing system logs, and coordinating with cross-functional teams to resolve incidents within defined SLAs.

Proficient in product lifecycle management, requirements gathering, stakeholder communication, user acceptance testing (UAT), change management, and process optimization. Adept at monitoring product performance, identifying areas for enhancement, and driving product improvements to enhance customer satisfaction and business outcomes.

Strong experience in incident management, root cause analysis, documentation, reporting, and supporting product releases while maintaining high service quality standards. Demonstrated ability to bridge the gap between business and technical teams, ensuring effective delivery of product solutions aligned with organizational objectives.