Rafael Mora

With nearly four years of experience in customer service and sales across diverse industries, I have developed a robust skill set that combines client relationship management, technical support, and appointment setting. At Uber Eats, I honed my ability to resolve complaints and provide clear product information while consistently meeting performance standards. Transitioning to Realtor.com, I strengthened my organizational and communication skills by supporting sales agents, managing schedules, and handling client objections with professionalism. As an Inside Sales Agent at RealtyGen, I mastered high-volume cold calling, lead generation, and objection handling, converting challenges into opportunities to close deals. My role at Novara Roofing and Construction further enhanced my appointment-setting expertise, where I successfully connected homeowners with project managers to drive service delivery. Currently, at ImageNet Consulting, I leverage my sales knowledge and communication skills to engage business owners and IT directors, introducing tailored solutions and securing appointments that foster long-term partnerships. Proficient in Salesforce CRM, multi-line phone systems, and cold calling strategies, I bring a proven ability to adapt quickly, build rapport, and deliver results in fast-paced, customer-focused environments.