Customer-focused professional with over 16 years of experience in customer service, sales, upselling and client relationship management across telecom, technology and technical support environments. Skilled at understanding customer needs, resolving issues quickly, and converting service interactions into sales and retention opportunities. Strong background in coaching and leading front-line teams to consistently meet service quality and revenue targets. Looking for a role in customer service, sales or collections where I can apply this experience to build customer loyalty and drive results