Réda Zaouia

A versatile professional in marketing, business development, digital communications, and customer relations, I help businesses, entrepreneurs, and startups grow their activities.

My skills span several areas:

Digital marketing & communications:
- Digital marketing and competitor monitoring
- Social media and trend analysis
- Creator research and partnerships
- Digital communications and content creation

Business development & sales:
- B2B and B2C prospecting
- Lead research and qualification
- Lead generation and appointment setting
- Offer presentations, negotiation, and follow-ups
- Sales follow-up and customer retention

Customer relations & Customer Success:
- Customer service and after-sales support management
- Customer assistance and satisfaction
- Handling requests and complaints
- Support via email, phone, and messaging
- Case follow-up and problem resolution

Digital tools & organization:
- CRMs and sales management tools
- Zendesk, Gorgias, Crisp, and Odoo
- Google Workspace, Microsoft Word, and Excel
- Data management, reporting, and project tracking

My experience in sales prospecting, including making more than 60 calls a day, has helped me develop excellent interpersonal skills, a strong sense of organization, and a results-driven mindset.

Independent, thorough, responsive, and comfortable with new technologies, I adapt quickly to tools and working environments.

Fluent in French and English, I am available for occasional or ongoing freelance assignments remotely, working with French and international clients.