Richard Webb

Senior IT Support and Service Desk Professional with 33+ years of experience supporting enterprise, healthcare, pharmaceutical, financial, and international environments. Proven record of supporting 1,000+ onsite and remote users while serving as primary escalation point across Tier 1, Tier 2, and Tier 3 incidents. Strong background in Windows enterprise environments, Active Directory administration, SCCM deployments, VDI support, mobile device management, and multi-site operations. Recognized for technical depth, full ticket ownership, and clear communication with both technical and non-technical users.