Rokibat Oyeranmi
Lagos, Nigeria
Rokibat Oyeranmi
Expert eCommerce Email & Live Chat Support | Zende
Category : Business management
Customer Messages Taking Too Much Of Your Time?
I help eCommerce brands deliver fast, professional and friendly customer support through email and chat, so you can focus on growing your business while i handle your customers professionally.
From order updates to difficult complaints, I make sure every customer feel heard, supported and taken care of.
✅ SERVICES I PROVIDE:
- Email customer support
- Live chat support
- Ticket management & organization
- Order tracking & delivery updates
- Refunds, returns & exchanges
- Complaint handling & resolution
- Customer follow-ups
- Daily support report
TOOLS I USE:
Zendesk · Freshdesk · Gmail ·
WHY CLIENTS WORK WITH ME:
✔️ Clear, professional communication
✔️ Fast response and organized workflow
✔️ Calm and empathetic handling of customers
✔️ Reliable support with minimal supervision
✔️ Quick onboarding and immediate availability
Your customers are a reflection of your brand , and I make sure they receive professional support every time.
I help eCommerce brands deliver fast, professional and friendly customer support through email and chat, so you can focus on growing your business while i handle your customers professionally.
From order updates to difficult complaints, I make sure every customer feel heard, supported and taken care of.
✅ SERVICES I PROVIDE:
- Email customer support
- Live chat support
- Ticket management & organization
- Order tracking & delivery updates
- Refunds, returns & exchanges
- Complaint handling & resolution
- Customer follow-ups
- Daily support report
TOOLS I USE:
Zendesk · Freshdesk · Gmail ·
WHY CLIENTS WORK WITH ME:
✔️ Clear, professional communication
✔️ Fast response and organized workflow
✔️ Calm and empathetic handling of customers
✔️ Reliable support with minimal supervision
✔️ Quick onboarding and immediate availability
Your customers are a reflection of your brand , and I make sure they receive professional support every time.
Portfolio
Working hours
- Monday:08h00 To 17h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 16h45
- Saturday:09h30 To 14h30
- Sunday:Not available
![Customer service email and chat support]()
Customer service email and chat support20 $ - Per hourProfessional Customer Support Service Are you looking for a reliable and professional customer support for your business? I provide high-quality customer service through . Email support . live chat ...
Provided professional email and live chat support for eCommerce and shopify businesses. Managed customer enquiries, complaints, refunds returns and order tracking. Handled high _volume inboxes using zendesk and Freshdesk, ensuring fast response times and high customer satisfaction. Delivered daily report's and maintained organized ticked management system
Completed a certified course covering customer centricity in business strategy, understanding promoters and detractors, net promoters score and it's impact on business outcomes, and the importance to customers with compassion.
- Customer Experience ( CX ) for Business Success 05/05/2025
![Customer Experience ( CX ) for Business Success]()
Completed an HP LIFE certified course focused on building customer_centric business strategies. Gained practical knowledge in identifying and managing customer promoters and detractors, understanding the impact of Net promoters score no business growth, and applying compassionate listening techniques to improve customer satisfaction and loyalty. This certification directly supports my ability to deliver professional, empathy_driven customer support that retains clients and protect brand reputation
- 🇬🇧 English
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