Rose Angela Cuizon

ABOUT ME

I am a skilled and experienced Customer Service Professional with over 7 years of experience in technical support, fraud analysis, and cryptocurrency. I have given a record of providing efficient customer-focused solutions in a high-demand, fast-paced working environment.

Throughout my career experience with both front-line and back-office roles, I have developed a strong communication skills primarily in English language, critical thinking, and effective problem-solving abilities. These skills allow me to handle complex customer concerns with accuracy and professionalism. I am confident that I can bring a well-rounded understanding of customer support operations and digital platforms.

Work Experience:

TECHNICAL SUPPORT REPRESENTATIVE
Sutherland Global Services | February 2019 - February 2022

*Provided technical assistance by diagnosing and resolving technical issues on gadgets and internet service issues.
*Handled High-volume inbound inquiries while maintaining effective customer service standards.
*Guided customers through troubleshooting steps and system navigation.
*Demonstrated strong multitasking, adaptability, and conflict resolution skills in resolving concerns.


BACK OFFICE FRAUD ANALYST
Telus International | February 2022 - January 2025

*Conducted detailed reviews of customer accounts to identify and prevent fraudulent activities.
*Analyzed transaction patterns and flagged suspicious behavior using BPM.
*Ensured compliance with company policies and security protocols.
*Worked independently in a back-office environment while maintaining high accuracy and productivity.
*Utilized critical thinking, decision-making, and attention to detail in handling sensitive cases.


CUSTOMER SUPPORT
Artech LLC | January 2025 - March 2026

*Provided customer support for cryptocurrency-related concerns via chat and phone using Salesforce.
*Assisted users with account issues, transactions, and platform navigation.
*Delivered clear and accurate information on digital assets and services.
*Managed multiple customer inquiries simultaneously while maintaining quality service.


EDUCATIONAL BACKGROUND | Rizal Technological University
Bachelor of Science in Psychology (Undergraduate – 3rd Year)


CORE SKILLS
Time Management & Multitasking
English Fluency & Communication Skills
Persuasion & Conflict Resolution
Critical Thinking & Decision Making
Adaptability, Flexibility & Resourcefulness
Reliability & Strong Work Discipline
CRM Systems: Salesforce, Zendesk, Samson
Chat Support & Ticketing Platforms
Microsoft Office & Google Workspace
Email Management & Online Research
Typing Speed & Accuracy