Ruchika Garg

I am a post graduate with overall experience of over 9 years and relevant experience of 4 years in Customer Success, Key Account management, and Team Leadership. I bring a proven ability to drive customer satisfaction, retention, and growth while mentoring teams to deliver exceptional client experiences.

During my last stint at hospitality industry, I successfully:
⚫ Build strong relationships with client and giving prompt resolutions for their concerns . Taking virtual calls with clients as per the requirement.
⚫ Lead a team of 12-18 customer success executives.
⚫ Analysing business pipeline and assist feild sales in achieveing their monthly targets.
⚫ Collaborate cross-functionally with sales, reservations, operations, and revenue teams to ensure high conversions.
⚫ Conducted regular trainings and performance reviews to enhance team efficiency and client interactions.
⚫ Growth & retention of KAM accounts and ensure consistent share of wallet.
⚫ Have hands-on experience with CRM- Kapture, Periskope (Whatsapp) and Leadsquared.
⚫ Updating SOPs as per the requirement, regular training of the team and end to end training of new joinees.

I am looking forward to expand my client management skills and therefore looking for better opportunities.