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Presentation
Senior Customer Service & Operations Specialist | Trade Finance & Administration
Highly dependable operations leader and customer service professional with over 10 years of experience leading front-line teams, streamlining dispatch workflows, and managing high-stakes client communication within bank-contracted operations.
Expert in coordinating trade finance support, maintaining strict regulatory and document compliance (including familiarity with UCP 600, ISBP, and Incoterms 2020), and optimizing daily administrative logistics. Proven track record of managing team outputs, establishing recipient verification policies, and maintaining top-tier customer satisfaction under demanding deadlines.
Key Expertise & Core Competencies:
Operations & Team Leadership: Experienced in managing cross-functional teams, daily workload distribution, and quality assurance.
Trade Finance & Documentation: Skilled in trade finance administration, inquiry resolution, document processing, and compliance protocols.
Customer Service Excellence: Adept at executive correspondence, resolving complex inquiries, and managing key stakeholder relationships.
Process Optimization & Coordination: Strong track record in data entry, administrative coordination, and implementing secure document tracking systems.
Digital & AI Tooling: Proficient in leveraging modern digital workflows and communication platforms to ensure efficient remote collaboration.
Highly dependable operations leader and customer service professional with over 10 years of experience leading front-line teams, streamlining dispatch workflows, and managing high-stakes client communication within bank-contracted operations.
Expert in coordinating trade finance support, maintaining strict regulatory and document compliance (including familiarity with UCP 600, ISBP, and Incoterms 2020), and optimizing daily administrative logistics. Proven track record of managing team outputs, establishing recipient verification policies, and maintaining top-tier customer satisfaction under demanding deadlines.
Key Expertise & Core Competencies:
Operations & Team Leadership: Experienced in managing cross-functional teams, daily workload distribution, and quality assurance.
Trade Finance & Documentation: Skilled in trade finance administration, inquiry resolution, document processing, and compliance protocols.
Customer Service Excellence: Adept at executive correspondence, resolving complex inquiries, and managing key stakeholder relationships.
Process Optimization & Coordination: Strong track record in data entry, administrative coordination, and implementing secure document tracking systems.
Digital & AI Tooling: Proficient in leveraging modern digital workflows and communication platforms to ensure efficient remote collaboration.
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Background
Customer Care Specialist
Contracted Placement: Deployed as an Emirates Post Group staff member working on-site for Emirates NBD Bank.
Department & Operations: Operated within the Trade Finance Services (ETFS) / Transaction Support department.
Document Management: Managed the end-to-end processing, tracking, and secure dispatch of critical banking and corporate documents.
Cross-Functional Coordination: Acted as a vital communication bridge between clients and specialized banking units handling Letters of Credit, Collections, and Bid Bonds.
Client Relations: Handled direct customer inquiries and follow-ups regarding dispatch statuses and transaction documentation under strict deadlines.
Department & Operations: Operated within the Trade Finance Services (ETFS) / Transaction Support department.
Document Management: Managed the end-to-end processing, tracking, and secure dispatch of critical banking and corporate documents.
Cross-Functional Coordination: Acted as a vital communication bridge between clients and specialized banking units handling Letters of Credit, Collections, and Bid Bonds.
Client Relations: Handled direct customer inquiries and follow-ups regarding dispatch statuses and transaction documentation under strict deadlines.
sales coordinator
Role: Sales Coordinator Company: Janatha PVC Pipe Manufacturing Location: Kerala, India Duration: July 2009 – November 2010 (1 year and 4 months) Key Responsibilities & Duties:Coordinated closely with the sales and marketing team to support daily business operations. Analyzed sales team performance and output on a monthly basis. Handled client management, daily interactions with customers, and business development tasks. Ensured the timely availability of raw materials and helped address employee grievances. Prepared Management Information System (MIS) reports and invoices while maintaining a smooth and productive working atmosphere.
Bachelor of Business Administration
Degree: Bachelor of Business Administration (BBA)
Major Subject: Marketing Management
Institution: University of Calicut
Location: Kerala, India
Duration: 2006 – 2009
Major Subject: Marketing Management
Institution: University of Calicut
Location: Kerala, India
Duration: 2006 – 2009
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Working hours
Monday
From08h00To18h00
Tuesday ▪ Today
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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