Presentation
Background
Key Achievements & Impact:
Operations & Automation: Built an automated Shopper Assignment platform reducing manual dispatch effort by ~80% and boosting utilization by ~20%. Built capacity allocation frameworks and unified B2B/B2C demand onto a single dashboard.
Proactive Tracking: Designed a Checkpoint Notification System tracking ~6,250 weekly events across 9 milestones to flag operational delays automatically.
AI & Product Innovation: Led AI-driven initiatives, including LLM-powered Quick Replies to streamline customer communication workflows.
Core Metrics & Team: Reduced Out-of-Stock rates from 14.72% to 4.59% in 2 years, grew revenue by 2.53% in 8 months, and managed a team of interns and consultants.

