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Presentation
I am an IT Professional with over 10 years of experience in Network Support, IT Infrastructure Management, Firewall Administration, Network Security, and Technical Troubleshooting. Currently working as a Senior Technical Support Engineer at E-Matrix Corp, I specialize in managing enterprise firewall solutions, including Palo Alto, FortiGate, and SonicWall.
My technical expertise includes firewall configuration and management, VPN (IPsec/SSL), NAT, routing and switching, network monitoring, security policy management, endpoint security, incident response, and performance optimization. I also have hands-on experience with security solutions such as Bitdefender GravityZone, CrowdStrike, SentinelOne, Kaspersky, Acronis, and Veeam Backup.
Firewall Services: FortiGate, Palo Alto, and SonicWall installation, configuration, HA deployment, NAT, port forwarding, DMZ, VPN, and firewall troubleshooting.
Network Security: Firewall policy management, security monitoring, log analysis, and network security health checks.
Network Infrastructure: LAN/WAN setup, routing, switching, VLAN configuration, ISP connectivity, and network troubleshooting.
VPN Solutions: Site-to-site IPsec VPN, remote-access VPN, and secure branch-office connectivity.
Endpoint Security: Bitdefender GravityZone, CrowdStrike, SentinelOne, and Kaspersky endpoint security deployment and support.
IT Infrastructure Support: Desktop, server, Active Directory, hardware, software, and technical troubleshooting.
Backup & Disaster Recovery: Acronis and Veeam backup configuration, monitoring, and restoration support.
IT AMC Services: Annual Maintenance Contracts, preventive maintenance, remote support, and on-site technical assistance.
VoIP & IP Telephony: Yealink and Grandstream IP phones, VICIdial, GoAutoDial, and dialer troubleshooting.
Email Security: Check Point email security support and troubleshooting.
IT Asset Management: IT inventory, software licensing, documentation, and IT service management.
My technical expertise includes firewall configuration and management, VPN (IPsec/SSL), NAT, routing and switching, network monitoring, security policy management, endpoint security, incident response, and performance optimization. I also have hands-on experience with security solutions such as Bitdefender GravityZone, CrowdStrike, SentinelOne, Kaspersky, Acronis, and Veeam Backup.
Firewall Services: FortiGate, Palo Alto, and SonicWall installation, configuration, HA deployment, NAT, port forwarding, DMZ, VPN, and firewall troubleshooting.
Network Security: Firewall policy management, security monitoring, log analysis, and network security health checks.
Network Infrastructure: LAN/WAN setup, routing, switching, VLAN configuration, ISP connectivity, and network troubleshooting.
VPN Solutions: Site-to-site IPsec VPN, remote-access VPN, and secure branch-office connectivity.
Endpoint Security: Bitdefender GravityZone, CrowdStrike, SentinelOne, and Kaspersky endpoint security deployment and support.
IT Infrastructure Support: Desktop, server, Active Directory, hardware, software, and technical troubleshooting.
Backup & Disaster Recovery: Acronis and Veeam backup configuration, monitoring, and restoration support.
IT AMC Services: Annual Maintenance Contracts, preventive maintenance, remote support, and on-site technical assistance.
VoIP & IP Telephony: Yealink and Grandstream IP phones, VICIdial, GoAutoDial, and dialer troubleshooting.
Email Security: Check Point email security support and troubleshooting.
IT Asset Management: IT inventory, software licensing, documentation, and IT service management.
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Background
Sr. Technical Support Analyst - Solution Architect
Managed enterprise firewall solutions including Palo Alto and FortiGate
Configured and optimized NAT, VPN tunnels, and security policies
Handled incident response and security monitoring in SOC environments
Reduced downtime by implementing proactive monitoring and alerting systems
Collaborated with cross-functional teams for infrastructure upgrades
Assisted in firewall configuration and network setup
Maintained documentation and system logs
Provided L2 support for network security.
Configured and optimized NAT, VPN tunnels, and security policies
Handled incident response and security monitoring in SOC environments
Reduced downtime by implementing proactive monitoring and alerting systems
Collaborated with cross-functional teams for infrastructure upgrades
Assisted in firewall configuration and network setup
Maintained documentation and system logs
Provided L2 support for network security.
Manager – IT Support
Leading IT support operations and managing 24×7 infrastructure availability
Handling firewall logs, network monitoring, and issue escalation
Managing NAT, ISP connectivity, and network performance optimization
Overseeing VoIP systems, dialer platforms, and IP telephony
Coordinating with ISPs, vendors, and service providers for quick resolution
Driving team productivity and ensuring SLA compliance
Leading IT support operations and managing 24×7 infrastructure availability
Handling firewall logs, network monitoring, and issue escalation
Managing NAT, ISP connectivity, and network performance optimization
Overseeing VoIP systems, dialer platforms, and IP telephony
Coordinating with ISPs, vendors, and service providers for quick resolution
Driving team productivity and ensuring SLA compliance
Manager – IT Support
managed enterprise network infrastructure including LAN, WAN, and VPN environments.
Provided L2/L3 technical support for critical network and security incidents
Coordinated with clients and vendors for issue resolution and system upgrades
Supported BOP IT and Dialer systems, ensuring seamless communication infrastructure
Maintained documentation for network architecture, configurations, and troubleshooting procedures
managed enterprise network infrastructure including LAN, WAN, and VPN environments.
Provided L2/L3 technical support for critical network and security incidents
Coordinated with clients and vendors for issue resolution and system upgrades
Supported BOP IT and Dialer systems, ensuring seamless communication infrastructure
Maintained documentation for network architecture, configurations, and troubleshooting procedures
Jn. IT Technician
Supported BOP IT and Dialer infrastructure, ensuring uptime and call flow stability
Managed application filtering, security policies, and access control rules
Monitored network bandwidth utilization and performance optimization
Coordinated with clients for incident resolution, troubleshooting, and system upgrades
Managed application filtering, security policies, and access control rules
Monitored network bandwidth utilization and performance optimization
Coordinated with clients for incident resolution, troubleshooting, and system upgrades
Jn. IT Technician
Support: L1/L2 Desktop and server Troubleshooting.
Dialer database management (Navicat tools).
IP Phone configure (Yealink and Grandstream)
Floor Support (Desktop and End user support)
Coordinated with internal teams and clients for issue resolution and service delivery.
Maintained technical documentation, reports, and network diagrams
Manage AD sever basic level
Manage Firewall (SonicWall)
Support: L1/L2 Desktop and server Troubleshooting.
Dialer database management (Navicat tools).
IP Phone configure (Yealink and Grandstream)
Floor Support (Desktop and End user support)
Coordinated with internal teams and clients for issue resolution and service delivery.
Maintained technical documentation, reports, and network diagrams
Manage AD sever basic level
Manage Firewall (SonicWall)
JCHNP
Computer Fundamentals & Hardware
Basic Electronics & Digital Electronics
PC Assembly & Troubleshooting
BIOS, CMOS, RAM, CPU, HDD & SSD
Windows 10/11 Installation & Administration
Computer Networking (LAN, WAN, OSI & TCP/IP)
IP Addressing & Subnetting
Router & Switch Configuration
DNS, DHCP, VLAN, NAT & Routing
Windows Server Administration
Active Directory & Group Policy
Linux / Red Hat Administration
Cisco CCNA Fundamentals
Network Security & Firewall Basics
Printer & Peripheral Troubleshooting
Practical Lab & IT Helpdesk Support
Communication Skills & Interview Preparation
Basic Electronics & Digital Electronics
PC Assembly & Troubleshooting
BIOS, CMOS, RAM, CPU, HDD & SSD
Windows 10/11 Installation & Administration
Computer Networking (LAN, WAN, OSI & TCP/IP)
IP Addressing & Subnetting
Router & Switch Configuration
DNS, DHCP, VLAN, NAT & Routing
Windows Server Administration
Active Directory & Group Policy
Linux / Red Hat Administration
Cisco CCNA Fundamentals
Network Security & Firewall Basics
Printer & Peripheral Troubleshooting
Practical Lab & IT Helpdesk Support
Communication Skills & Interview Preparation
DPDPA
🇬🇧English 🇮🇳Hindi
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Working hours
Monday
From08h00To18h00
Tuesday ▪ Today
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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