Samir William

Experienced IT Support Specialist, Technical Support Analyst, Customer Support Representative, and Service Desk Professional with 13+ years of experience in technical support, customer service, desktop support, help desk operations, troubleshooting, CRM systems, and remote support. Skilled in handling Tier 1, Tier 2, and Tier 3 technical support issues, network troubleshooting, printer setup, mobile device support, Windows troubleshooting, software updates, firmware upgrades, customer relationship management, and team supervision. Strong experience supporting multinational clients and US-based companies while maintaining excellent service quality and operational efficiency. Actively seeking UAE opportunities in IT Support, Help Desk, Technical Support, Desktop Support, Customer Service, Customer Support, Service Desk, Technical Analyst, and Call Center roles.