I am a Technical Support Specialist with two years of experience in the BPO and e-commerce industries. I began my career providing technical solutions for Samsung at Teleperformance, which built my foundation in hardware and software troubleshooting. I then moved into a more critical role with the customer service escalation team at Hartehanks Philippines, where I specialized in resolving high-priority issues. Most recently, I’ve been providing integrated technical and email support for Niche Web Stores, managing a diverse range of digital inquiries.