Sandra Camille Lineses

Processed monthly direct bill exceptions across multiple agencies.
Conducted data quality assurance by reviewing monthly production reports and validating commission splits, improving reporting accuracy.
Served as the primary liaison for affiliates, third-party processors, and clients.
Supported mergers and acquisitions by managing credentialing and affiliate onboarding, contributing to seamless integration of new entities.
Distributed monthly commission statements to affiliates, ensuring timely delivery and transparency.
Processed monthly fees for affiliates and subsidiary agencies, generating and issuing invoices with high accuracy and on-time completion.
Handled inbound calls and email communications, maintaining efficient response times.

Handled high-volume inbound customer calls, assisting 100-150+ clients daily while maintaining high service quality and efficiency.
Processed account transfer requests with accuracy, ensuring secure and timely completion of transactions.
Assisted clients with stop payment requests, preventing unauthorized transactions.
Managed card replacement requests, ensuring prompt resolution and improved customer satisfaction.
Facilitated international travel notifications, reducing declined transactions abroad
Provided basic troubleshooting support for mobile app issues, resolving majority of concerns on first contact and reducing repeat calls.
Prepared and submitted weekly performance and attendance reports, supporting team tracking and improving operational visibility.

Processed online customer orders efficiently, handling transactions daily with high accuracy
Conducted outbound callbacks to collect missing customer information, improving order completion rates.
Handled high-volume inbound calls, successfully converting inquiries into sales and achieving consistent conversion performance.
Scheduled service installations with technicians, ensuring timely coordination.
Assisted customers via live chat, resolving inquiries in real time.