Sata Nasolo RAJAONIMANANA

Outsourced support: telemarketing, customer relations, data entry, and administrative support

Are you looking for a reliable, responsive, and organized collaborator to lighten your daily workload? I support you remotely with your back-office and customer relations tasks, working with care and professionalism.

My services

Telemarketing

Outbound calls to generate qualified leads
Appointment setting for your sales team
Following up with prospects and inactive clients
Telephone surveys and polls
Tracking and updating your prospect database

Customer relations

Responding to calls, emails, and messages (chat and social media)
Handling requests and complaints, and providing after-sales follow-up
Providing information and advice about your products or services
Customer retention and satisfaction surveys

Data entry

Entering and updating databases, Excel files, and CRM systems
Transcribing documents (scans, PDFs, and paper documents)
Cleaning, sorting, and checking files
Product catalogs, customer records, and invoicing

Administrative support

Managing emails and schedules
Writing and formatting letters, meeting minutes, and documents
Digital filing and archiving
Following up on files, sending reminders, and organizing tasks

Why entrust me with your tasks?
Accuracy and attention to detail: carefully completed and checked work, without guesswork
Professional communication: confident speaking and writing in French
Responsiveness: quick replies and strict adherence to deadlines
Confidentiality: your data and your clients’ data are handled discreetly
Independence: I quickly understand your instructions and work without constant supervision
Tool proficiency: Excel, Word, Google Workspace, email, CRM systems, and collaboration tools

How I work
An initial discussion to understand your needs and goals
A clear proposal outlining tasks, deadlines, and rates
Work completed with regular progress updates
Delivery and follow-up: an activity report or completed files