1. Remote Technical Support
• Troubleshooting hardware and software issues via phone, email, or remote desktop tools
• Diagnosing system errors, crashes, and performance problems
• Guiding users through installations, updates, and basic configurations
2. System Setup & Configuration
• Installing and configuring operating systems (Windows, macOS, Linux)
• Setting up workstations, laptops, printers, and peripheral devices
• Customizing user environments for optimal performance and security
3. Network Support
• Configuring home or office networks (Wi-Fi, LAN, VPN)
• Diagnosing connectivity issues and optimizing network performance
• Securing networks against unauthorized access and malware
4. Cloud Services & Migration
• Setting up and managing cloud platforms (Microsoft 365, Google Workspace, Dropbox, etc.)
• Migrating data from local systems to cloud storage
• Training clients on cloud collaboration tools and backup strategies
5. Cybersecurity & Data Protection
• Installing and configuring antivirus, firewalls, and endpoint protection
• Performing basic security audits and vulnerability checks
• Advising on password hygiene, phishing awareness, and secure file sharing
6. Software Installation & Licensing
• Installing and updating productivity tools, business software, and utilities
• Managing software licenses and compliance
• Recommending cost-effective alternatives for small businesses
7. Email & Communication Setup
• Configuring email clients (Outlook, Thunderbird, Apple Mail)
• Setting up professional email domains and aliases
• Troubleshooting email delivery, spam filtering, and syncing issues
8. Backup & Recovery Solutions
• Implementing automated backup systems (local and cloud-based)
• Recovering lost or corrupted data
• Advising on disaster recovery planning for small businesses
9. User Training & Documentation
• Offering one-on-one or group training sessions (in French or English)
• Creating user guides, cheat sheets, and onboarding materials
• Supporting digital literacy for non-technical users
10. Multilingual Support (French & English)
• Providing bilingual assistance for international clients or local businesses
• Translating technical documentation and support materials
• Bridging communication gaps between users and vendors